CareCo Reviews - www.careco.co.uk

★★★★★
4.6 / 5
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Latest Reviews

★★☆☆☆

“Poor delivery time and item incomplete.”

Written on: 23/08/2021 by Paulbarrett1506 (1 review written)

I ordered a mobility scooter from CareCo on 2 July last. Despite the claim they deliver on a day of my choice the scooter didn't arrive until the first week in August. The engineer was very helpful and pointed out that It had come without arm rests and back rest. I phoned the following day and the person to whom I spoke said he would send them out as a priority. One month on and nothing has materialised. I have ad to call them again. Despite their glowing self praise I would not recommend… Read Full Review

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★★★★★

“purchase of a new mobility scooter”

Written on: 11/06/2021

On visiting the Norwich branch we were greeted by a person who was most helpful gave us her full attention and advice,nothing was to much trouble and she was explicit in all the details we required and couldn't have asked for more help… Read Full Review

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★★★★★

“Expert guidance”

Written on: 01/10/2020 by Patterson434 (1 review written)

Went to the Brentwood branch yesterday and was served by a man who gave us helpful information, talking us through our options and the pros and cons of each item we were interested in. Polite, efficient and knowledgeable he was a great help in selecting our purchases… Read Full Review

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★★★★★

“really happy with CareCo”

Written on: 20/11/2019 by RaulByrd (1 review written)

large showroom with plenty of parking. Very helpful, knowledgeable staff, in particular the two ladies we dealt with were great with helping my mother to choose a wheelchair. Thank you!… Read Full Review

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★★★★★

“Outstanding 10/10”

Written on: 24/09/2019 by Siggins379 (1 review written)

Service of the careco team is faultless always on on hand for enquiries, very good turn around on products and very friendly staff highly recommend to anyone… Read Full Review

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★★★★★

“Purchased 2 Trieste chairs ”

Written on: 16/09/2019 by llewesbob (1 review written)

Once again we were very pleased with the professional help we were given in relation to the Trieste chairs. Thanks again for the attention given to us… Read Full Review

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★★★★★

“service sale staff and variety”

Written on: 12/04/2019 by madderst (1 review written)

very pleased with the service, sales man at Norwich was very helpful, talked me through the different scooters. My brother bought me Abilize Stride Sport scooter in burnt orange, for my birthday. l like that it has large tyres, the ease to brake down to fit in my car boot, cant wait for it to be delivered so I can try it out… Read Full Review

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★★★★★

“Helpful team”

Written on: 16/03/2019 by Lisasell (1 review written)

Went to careco retailers in Norwich, ask the team about wheelchairs, the sales representative was so helpful that we brought a wheelchair for my mum and was in and out of the shop within half a hour..She was so helpful even my mum was pleased...thank you to her for helping me that day… Read Full Review

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★★★★★

“Purchase of wheel chair”

Written on: 12/02/2019 by Culling01 (1 review written)

We have just purchased a wheel chair for my 90 year old mother the person I dealt with was more than helpful with showing us the wheel chair and explained the wheel chair to us we were more than pleased with service and the price will definetly use again , also didn’t feel we under pressure to buy any thing . Great service Thank you… Read Full Review

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★★★★★

“Excellent Service”

Written on: 02/11/2018 by davidAkerley (1 review written)

Had a very good experience at the Brentwood depot. Service was excellent, staff were friendly not pushy and full of advice. would highly recommend! … Read Full Review

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★★★★★

“Fantastic Customer Servie”

Written on: 15/08/2018 by MobilityScooter (1 review written)

Just had to write and say thank you for the fantastic customer service we have been given over the last couple of weeks. My husband's scooter was having a few difficulties due to the batteries running out of charge very quickly after purchasing new batteries in May. After speaking with them the scooter was picked up and a replacement left. ~We were informed that there was a problem with the motor. Motor was replaced and his scooter returned within a week. Can't thank CareCo enough. Fantastic… Read Full Review

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★★★☆☆

Thanks to the lady I dealt with from CareCo for...

Written on: 18/07/2018 by argonaut56d (7 reviews written)

Thanks to the lady I dealt with from CareCo for getting this sorted so quickly once she became aware of it.

After reading my review on here, she got in contact within minutes to take control of the situation. I explained the issues that she was not aware of and she has now arranged for my father to receive a replacement chair by Friday this week.

I will add a further edit once we have received the chair.

Thanks again to this lady for your help, and that's the type I expect and welcome.


If there was… Read Full Review

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★★★★★

“wheelchair purchase.”

Written on: 04/07/2018 by Danno7059 (1 review written)

The Norwich shop was very busy with both staff serving customers. We were able to try out wheelchairs at our pleasure. Having found the right one we waited a while to be served by the person I dealt with. He was very helpful and the transaction did not take long.  He helped us with the chair to the car. Everything well thank you… Read Full Review

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★★★★★

“new to scooters”

Written on: 20/06/2018 by gloriarose (1 review written)

very happy with my scooter. The staff in Norwich were very helpful. It was all very relaxed and I came away pleased with my purchase. It gives me freedom to visit local shops and get around more on my own.Thank you to the team.Brought it home in the Ka, it went in easily when taken apart. No problems putting It back together again when we arrived home.As I am not allowed to mention staff members names, may I just say I hope the lady had a good first day… Read Full Review

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★★★★★

“HIGHLY RECCOMEND....NORWICH BRANCH”

Written on: 21/09/2017 by alisondockree (1 review written)

I visited yesterday for the first time after researching and looking for a powerchair.... the young man....the person I dealt with was helpful, informative and nothing was too much trouble..... they had a large amount of stock and I ended up buying more than i went in for as they had mobility items i had not found anywhere else and had been looking for a while...so a very pleasant experiance and if i need anything else would go back there... The only thing that could have ruined this near… Read Full Review

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★★★★★

“Great products, friendly staff, thank CareCo!”

Written on: 17/08/2017 by bmWagner2 (1 review written)

I went in looking for a new mobility scooter for my mother. I had no idea where to start but I was greeted by friendly staff who showed me through such a wide range of products. I never felt forced into buying anything and their seemed to be a product in each range at the right sort of price for us. I will be back with my mother again, she loves her new scooter. Thanks CareCo!… Read Full Review

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★★★★★

“I cannot praise CareCo highly enough!”

Written on: 08/08/2017

Marvellous service from start to finish - caring and informative staff and wonderfully efficient delivery service. I have been given a new lease of life since purchasing my CareCo Eclipse scooter - I don't know why I waited this long to buy one! Thank you all at CareCo - you will be at the top of my list when considering other mobility products… Read Full Review

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★★★★★

“Highly reccomended ”

Written on: 04/08/2017 by Rupertday (1 review written)

I purchased a number of bathroom aids for my grandfather from CareCo. I have also in the past bought other items from them, including rise recliners for my grandparents. CareCo have always been very helpful when choosing a product, delivery and installation. I also visited their Croydon showroom with my grandfather which had an excellent selection of what we wanted to look at, as well as friendly and helpful staff. Will certainly use again… Read Full Review

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★★★★★

“Awesome ride”

Written on: 26/07/2017 by 2forone (1 review written)

Sports rider & CareCo excellent. I brought the sports rider to replace my old buggy. The sports rider makes me feel independant in a more dynamic way than my trusty old buggy. I feel young again, aged 59, am mobile around my community and love the look and feel of the sports rider, the seat is so comfortable, does not rock around, is sturdy no matter how undulating the paths are. It handles our bridge over a dual carriageway, going up steep ramps around corners. Just remember on corners if… Read Full Review

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★★★★★

“Careco brentwood”

Written on: 26/07/2017 by Meadnm485 (1 review written)

Fantastic customer service from Careco brentwood When deciding which rise/recliner chair tho get staff couldn't be more helpful Great price Too Full demonstration on how chair works Thanks again careco… Read Full Review

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