No social distancing from staff & bad customer service

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MsLUong's review of Waitrose www.waitrose.com

★☆☆☆☆

“No social distancing from staff and bad customer service”

Written on: 15/07/2021 by MsLUong (2 reviews written)

Longfield Store: Staff don’t apply social distancing and teach over your shoulder when shopping!
Raised a complaint with the store who kept me waiting for 20 minutes, after a staff member directed me to a colleague to call a manager, who wasn’t available due to a management meeting, 20 minutes later she advise me she was a team leader who could help me!
Contacted customer services who offered me flowers, chocolate or a bottle of wine, which I found an insult!
Store Manager contacted me and rather than acknowledge and apologise for the experience I have had, made excuses on the lack of communication from her staff!
Offer me a £15 Gift card that I declined!
Customers are not clearly valued!
As a Waitrose card holder, I normally shop at a competitor.
Won’t be entice to shop at Waitrose going forward, with promotional voucher and pay more for your groceries, for the bad customer service you receive!
Not what you expect from a brand like Waitrose!

  • £100

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