buyer beware

Click here if this is your business
★★☆☆☆
1.7 / 5
17% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

rjb7's review of Sainsbury's www.sainsburys.com

★☆☆☆☆

“buyer beware”

Written on: 12/07/2020 by rjb7 (1 review written)

Sainsbury's first online shop - comedy of errors - substituted 7 items, including rice flour for rice ,they FORGOT to deliver the drinks on order although did not notify us of this
the water cress use by date was the same as the date of delivery
fruit pie use by date was one day
tried to contact to complain
only method is phone - not possible to email - I did try
eventually I got through to an actual person on the following day - the lady advised she would get the local store manager ( Harrogate ) to call me
I am still waiting 3 days later
I actually quite like the shop - this was our first delivery from them as my wife has serious medical condition
Doubt we will use them again online if we can avoid it

  • Groceries

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0