Took my money got no food

★☆☆☆☆
1.4 / 5
9% of users recommend this
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davelynne8277's review of Asda www.asda.co.uk

★☆☆☆☆

“Took my money got no food”

Written on: 23/02/2021 by davelynne8277 (2 reviews written)

Cant give no stars. Took money and no food.
We ordered for the first time with Asda groceries online many substitutions. But when it came to delivery (slot 8pm til10pm) delivery never showed rang call centre and told delivery would be here by 1am even though asda don't deliver after 11pm. When ringing a second time we were told delivery has been cancelled and we would be issued a refund which could take 3 to 5 days days to be back in account. So I have no car no money and no food. As compensation I was offered £10 voucher on my online account to use with a company I will NEVER use again. Call centre staff useless and read from a script couldn't get hold of a manager and had no care about us. This is appalling customer service and the delivery driver should be sacked how can you mark it delivered and it not be done

  • £74

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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