Price on website not paid

4.2 / 5
81% of users recommend this

kellypants's review of Hatton Garden Refinery -


“Price on website not paid”

Written on: 19/01/2015 by kellypants (1 review written)

The day they would have received my gold the price quoted on their website was £9.95 per gram for 9 carat. I know this because the gold was sent by special delivery. I emailed asking when I would get my quote. I was advised an email had been sent and funds had been paid into my nominated bank account. I never received the quote and did not send any confirmation saying I had accepted their quote. The price offered was £8.01 per gram. I advised them I was unhappy with this quote
and wanted my gold back. They said I would have to return funds plus £6.50 to cover costs of returning gold. In the end they offered me a further £0.51 per gram which was a total of £8.52 per gram. I accepted this but felt very cheated that I only got £8.52 per gram when their website was quoting £9.95 per gram on that day. I would avoid them.

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