Broke before we even opened it

Oh So Cherished -
91.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

rpPenn454's review of Oh So Cherished -

“Broke before we even opened it”


written by rpPenn454 on 19/06/2022

Im sure it was a lovely gift but it was a glass that was packaged in tissue paper and broke before we even got to see what it was like. I would recommend that you use bubble wrap for glass packages in the future

  • 23

    Goods purchased & cost

  • On time


  • Customer Service

  • Quality of website

  • Value For Money

Slwhalley's Comment

Written on: 21/06/2022

Hi there, I'm sorry to hear that your glass arrived damaged.

It is a shame that you have chosen to review us so negatively, as I'm sure you can appreciate that the glass was wrapped and secure before sending. While we put our trust in the couriers to deliver these safely, this is something that is out of our control.

I believe that we have been in correspondence with you via your order on Not On The High Street and have organised a replacement to be sent to you to replace the broken item.

Reply to this comment
Was this review helpful? 0 0