Lightinthebox.com Reviews - www.lightinthebox.com

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★★★★☆
3.6 / 5
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Latest Reviews

★☆☆☆☆

“Don't buy from Lighr in the Box, you won't get your order”

Written on: 12/06/2020 by olHale59 (1 review written)

I made my order 27 April for 11 to 18 day delivery. One item was out of stock which delayed the dispatch of my order. My order was supposedly dispatched on 2 May, again with an 11-18 day delivery. As of 12 June, I still haven't received my order… Read Full Review

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★☆☆☆☆

“Forget it”

Written on: 09/06/2020 by 1979Schroeder (1 review written)

Never received item, raised with PayPal, nothing, DO NOT ORDER ANYTHING, you won't get it and loose your money, you can't get to soeak to anyone etc either, terrible company, should be investigated!!!… Read Full Review

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★☆☆☆☆

“It is better to throw your money away, than buy from...”

Written on: 09/06/2020 by steveshire (1 review written)

I've started proceeding for a Class Action against this company. I have given them every opportunity to refund the costs of my purchase and special shipping. They promised a refund in January and still waiting! They are now saying that the package is still on its way back to them, so they can't refund me until it arrives back in their warehouse. Customer service tries its hardest to ignore its customers by just not replying and they hope the customer gives up. If you were thinking of buying… Read Full Review

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★★☆☆☆

“Warning about shipping”

Written on: 24/05/2020 by wsO'Donnell222 (1 review written)

Warning: Most/all products originate in China. Deliveries take 5-7 weeks to US! Don't believe the "3-5 day processing" claims in the site. That claim does not include the 5 week sea shipping process… Read Full Review

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★☆☆☆☆

“Cheap Cheap Cheap”

Written on: 10/03/2020 by MamaB2424 (1 review written)

I ordered two dresses for this company on January 18 I received them on March 6th. I opened the package and was SHOCKED! The dresses are cheap and the color was nothing like the web site showed. They refuse to give me a refund and a return label stating that the dresses were made to order. Just because they are made to order does NOT make them automatically acceptable. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!!!… Read Full Review

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★☆☆☆☆

“More like darkinthebox”

Written on: 15/02/2020 by zulfrina (1 review written)

Example of a text to CS lasting over 2 months. My Family still get their Christmas gifts and now its February. hi I was offered an alternative to not return items received after i proved that they were not fit as ordered by your own website and size charts. so please refrain from accusing me as 'refused'. This has been a total sham and a total waste of my time and money. Your stance to avoid all ownership is pretty dismal and your final less monetary solution was to refund me. Did you ask me… Read Full Review

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★★☆☆☆

“200+ Might stops working after 8 minths”

Written on: 25/11/2019 by Asherk44 (1 review written)

Still waiting for a response from the manufacturer. Horrible customer service. Bought from Amazon. Won't do that again. Be warned… Read Full Review

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★☆☆☆☆

“This company is a sham, my order is 50 days coming and...”

Written on: 10/08/2018 by adrianrobins (1 review written)

This company is a sham, my order is 50 days coming and now they tell me 90 days but they took my money the first day… Read Full Review

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★☆☆☆☆

“Rubbish company - be warned”

Written on: 08/07/2018

This company mis-sold me a product and I can’t get to complain, they ignore my attempts at communication and won’t even stop sending me emails even though I have unsubscribed. DO NOT BUY FROM THEM… Read Full Review

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★★★☆☆

“Dog coats”

Written on: 02/03/2018

I ordered dog coats sizes large and extra large. Well the large fits my rat terrior and the extra large my miniture poodle. So was disappointed as now my other 3 dogs have no coats and yet i spent 30 dollars. My german shepherd mix and my boxer and boxer mix with short fur have to do without.I did not realise these were chinese sizes and even in clothing they are a lot smaller than european or american sizes. So be warned alway get one or two sizes up as this is not the first time i have got… Read Full Review

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★☆☆☆☆

“No Action”

Written on: 08/02/2018 by Slaughterha186 (1 review written)

I ordered merchandise from MiniInTheBox. Lightinthebox is the parent company of MiniInTheBox. I didn't receive the order and spent over three months trying to get something done. All they would do is open and close tickets whenever I wrote about the order. Finally I wrote a review in a few places and received a notice that I could complain to a supervisor. It appeared it would be someone from Lightinthebox. However, it would never allow me to send the information. Then I was told that if… Read Full Review

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★☆☆☆☆

“Do not order from this place!!”

Written on: 04/02/2018 by Oliversr394 (1 review written)

Terrible!!... Never received an item that was ordered nearly a month ago.. No updates and customer service is terrible .. Stay away from this site !!… Read Full Review

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★☆☆☆☆

“Don't order anything ”

Written on: 20/11/2017 by 184Waddell (1 review written)

Ordered 17 days ago still not got light paid £39 then when confirmed it cost £51.66 shipping costs added after. Annoyed at that then had a bill for custom tax from parcel force for £25.25 before they will deliver to me. Light not worth that much so if this site doesn't resolve issue I will contact PayPal for full refund… Read Full Review

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★☆☆☆☆

“terrible co”

Written on: 19/09/2017 by 423Thompson (1 review written)

I ordered items form Lightinthebox and had to refer to Paypal dispute to remove issues with delivery. Delivery time was extent by several weeks from initial days promised.Communications with the company are terrible no Direct email address all done via their web site and have to be registered. NOT Recommended… Read Full Review

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★☆☆☆☆

“NEVER BUY HERE”

Written on: 13/08/2017

I Will NEVER BUY HERE AGAIN.. I PAYED 30,31 EURO COSTUMS FEES WITHOUT KNOWING IT.... FEES ARE MORE EXPENSIVE THAN THE SHOES THIS IS NOT FAIR AND I WILL DO ANITHING TO LET KNOW EVERYBODY FOR NOT BUYING FROM LIGHTING THE BOX… Read Full Review

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★☆☆☆☆

“BEWARE - Do not buy from this website”

Written on: 17/06/2017 by 364England (1 review written)

I ordered fidget spinners in total of $54.00 on May 23. 16 days later I check the status. Website said shipped on Jun 1, but the tracking page says shipped on Jun 9. Submitted a ticked only got me an automatic reply saying my items will arrive within 38 days (July 9 - 1month and a half) and the status of the issued is changed to Resolve after that automatic email. I don't think I will get the items. I'll keep you posted… Read Full Review

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★☆☆☆☆

“Probably i will have to wait more than 3 Month”

Written on: 14/06/2017 by GarrettNapier (1 review written)

After 20 Days of waiting for my order, Tracking Status was: Undeliverable item, will be returned to sender. Since two packages were sent and one of it arrived it was clearly that my address is correct. Nevertheless the support team asked me several times about the shipping address and wanted to confirm it, but nothing else happened! Instead they told me to wait another 40 days (2 month total)! After that time they will be able to start a research where the package is. Why they have to research?… Read Full Review

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★☆☆☆☆

“Have not received order.”

Written on: 22/05/2017 by Mollyf372 (1 review written)

Paid extra for expedited delivery. Order placed in April and still waiting for the item I ordered and paid for. Website and customer service is horrible for tracking the status of delivery!!… Read Full Review

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Kateliza's Comment

Written on: 10/06/2017

I am having the same issue. Ordered on May 23 and waited for 17 days. They don't ship until 7 days later. I emailed customer service and they said the shipping will take 38 days, so the items will arrive in 1 month and a half. I am still waiting.

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★☆☆☆☆

“WORST SERVICE EVER !”

Written on: 30/03/2017

Bought a product which never arrived at my home address. For over more than a month I've been back and forth with e-mails with Customer Srervices. They claim that the product was delivered at my address which NEVER DID. They sent it to another city that has my same address but don't want to recognize that they made a mistake ! In their files I can even prove that they sent it to the wrong address but they still insist ( after more than a month) that they will check with their processing… Read Full Review

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★☆☆☆☆

“The worst purchase I've ever made.”

Written on: 20/01/2017 by 247Duncan (1 review written)

The dress were trouble, save your money. I cannot find any refund forms, or information on how to return. What a waste of money. I will show them to all my family and friends. I need a return information????… Read Full Review

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