Let down badly

“Let down badly ”

Written on: 04/01/2021 by seren08 (1 review written)

Yesterday my granddaughter asked
me to order from this company which I did after doing this ,she realised it was the wroug book.
I tried to find out how to cancel it was very hard .
I sent emails yesterday got message back telling me they cant do anything on the email
Back to start again found number which said ring if you want talk to someone did this to be told by a machine that all lines are closed.
Back to start again. Look though again on their site live chat I found so I sent a message to leyton who said this should of been cancelled within the first 30mins ??I was also told by lines closed .
And they cant give a refund bearing in mind this order was only done yesterday afternoon.
He then said ring the company dont he know the lines are closed.!
My granddaughter used some xmas for this and she is very upset.
Please getting personal look at this again.
I buy lots on line and never came across this 30mins nonsense before.
Please be aware when ordering off this company when there is a order mistake.