Written on: 24/06/2022 by Luis484 (1 review written)
I ordered a gift, of 'one month membership for 10 craft beers' for a birthday.
It seemed like a nice gift for someone who likes beers- but this proved to be misleading, as there are strings. In order to used the gift code, the recipient has to set up a membership, give a valid bank card and details etc, then they will get the first month free with the code. They then have to remember to cancel the membership before the next payment is taken. Researching, this seems to be the same for anything that says 'one / three months membership', including food deliveries. Had this been clear when ordering, I would not have chosen it, as it seems a a bit presumptuous that when buying the gift you are assuming that the recipient will want to set up a membership and give their card details etc.to use your gift that they didn't ask for.
I complained to customer services, suggesting that their wording is misleading and it should say that a membership will be needed to be set up in order to use the month free. Their reply was, that it says this when the recipient tries to validate the code, so they would have known before swapping the buy a gift voucher code for the beer company and could have swapped the buy a gift voucher for something else.
Whilst this may be true, I paid for the voucher and bought the gift, it should have been my choice as to whether I was comfortable giving a gift that had these requirements. In my view this is not suitable for a gift, unless you know the person well and they were going to set up a membership anyway.
As rated by our community of reviewers
" Dont waste your money. appalling customer service " Read More
" Absolutely fantastic!!! " Read More
" ABSOLUTELY HORRIBLE...! " Read More
" Beer -not such a good gift " Read More
" DO NOT BUY!!!!!!!! " Read More
Written by GSKIRBY