Hotel Stay

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Rowe67's review of Buy A Gift - www.buyagift.co.uk

★☆☆☆☆

“Hotel Stay”

Written on: 02/11/2021 by Rowe67 (1 review written)

On 12th of October, booked a 1 night stay in London, in the small print of buyagift, it stated may be charges for peak times, when I booked with hotel, buyagift then put an extra charge of £75 on, I phoned hotel, they said its not them that charged it, phoned buyagift, it said an extra charge for 'peak times'
A Warning! Buyagift puts this charge on!!! Making the 'deal' with them more expensive than through the hotel itself. Do not fall into this clever trap! I have used buyagift numerous times over the years, but this seems to be a new 'trick' being used by the company,

  • Hotel stay. £234

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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Buyagift Helper's Comment

Written on: 15/11/2021

Hi There,

We're really sorry to hear about any disappointment or frustration caused.

We recently integrated a live booking system to our website, allowing customers access to more hotels and locations. Many of the new hotels included have additional fees to them, this is because the full value of the voucher does not cover the cost. As the booking system is a live system, prices and availability do fluctuate.

Please do contact us directly on the website should you wish to discuss this further.

Thank you once again for leaving your feedback.

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