Black Swan Shoppe Reviews - www.thebackyshop.co.uk

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★★★★★
5 / 5
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Black Swan Shoppe www.thebackyshop.co.uk

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Latest Reviews

★★★★★

“Returns”

Written on: 07/08/2014 by Garth25 (1 review written)

Customer satisfaction is a must for any business, black swan have it in bundles. I ordered products and unfortunately received the wrong goods, so contacted black swan who to their credit imediately dispatched the correct product and no need to return the original one. Gobsmacked I ask why, to much inconvenience for me they said..........say again? To much inconvenience for me , black swan you have just earned yourself a loyal customer........ … Read Full Review

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★★★★★

“Great Customer Service and communication”

Written on: 12/05/2013 by carrdarch (1 review written)

As I favour king size Wilsons of Sharrow filter tips I tend to buy in bulk from the Black Swan Shoppe regularly every few months or so. I have never had trouble with delivery before but my last order had been delivered whilst I was out and either the postman forgot or neglected to leave a card. After a while the order was returned to the shop and I was then contacted by them to inform me of this. I explained the situation and they were very understanding and reposted the order back out straight… Read Full Review

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★★★★★

“very good service”

Written on: 22/02/2013

my dog chewed my cigarette case wos so sad found this site phoned up for help they were great new one in post, on the door mat next day thank you so much had the old one for over twenty years felt bear with out it, cheers again keep up the good work … Read Full Review

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★★★★★

“Great Service, second to none”

Written on: 19/10/2012

I've bought from this shop often and have always found them friendly and helpful with good prices. But there's more to this shop's charm then that. Browsing the site looking for lighters I noticed that instead of just the usual manufacturer's hyperbole, Black Swan Shop also give their own views on the lighters and which are most reliable. When phoning them for advice on this they were very helpful and very knowledgeable. With their advice I felt confident enough and made a wise choice… Read Full Review

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★★★★★

“Excellent sales and afterservice”

Written on: 19/10/2012 by krisparry (0 reviews written)

I have used The Black Swan Specialist Tobacconist on a number of occasions and all though their an old fashioned shop their efficiency and after sales service is rarely seen in the modern day shopping environment. I wanted a tobacco that I couldn't find elsewhere and they sourced it and had it to my door within 10 days!… Read Full Review

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