Wouldn't use again

4.7 / 5
94.8% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Annalev's review of Baskets Galore www.basketsgalore.co.uk


“Wouldn't use again”

Written on: 28/08/2016 by Annalev (1 review written)

I put together a basket worth £63, which is a lot of money. I wanted to speak to someone on the phone to confirm that this was an adequate amount to be as impressive as I wanted it to be. Their customer service is just and automated phone system that is set up that no-one answers, you can only leave a voice mail, there is no-one to speak to in person which I really wanted to do.
I emailed and no-one replied for days, which was too late as it has already been posted out for delivery. Three times they emailed me when I kept asking someone to phone me, and they wouldn't.
The recipient described the package to me and it did not sound like it was that impressive or £63 worth. I'm quite upset about it and I would definitely not use them again.

  • Goods purchased & cost

  • On time


  • Customer Service

  • Value For Money

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