MyHeritage - www.myheritage.com Reviews

★★★★★
4.5 / 5
92% of users recommend this
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Latest Reviews

★★☆☆☆

“Family Tree "lost"”

Written on: 04/04/2019 by Llanelian19 (1 review written)

BEWARE!!! Came to use my My Heritage family tree some weeks ago after a period of inactivity and a couple of PC / laptop replacements, to find my painfully built family tree was not there. The problem tickets I have raised have been simply batted away, suggesting (1) my email has changed (even though I have sent the help desk snapshots of previous communications going back to 2015) (2) I have changed my email recently (see previous (1)) or else...I have DELETED my own family tree. This is all… Read Full Review

Shane_Myheritage_Team's Response to Llanelian19's Review

Written on: 08/04/2019

Dear MyHeritage member,

I am sorry to read of the issue you are having.

We value the satisfaction of all of our members and strive to offer a first class service to our members. I would like to investigate your case personally, please send me a message from your registered email address to us and I will be more than happy to help you.

I look forward to hearing from you.

Kind regards,
Shane, MyHeritage Team

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★★★★★

“A Satisfied Customer”

Written on: 23/06/2018

Joined early June and when DNA results came back I discovered relatives from both my maternal and paternal sides of the family in the top four shown - a lovely surprise. These were in Canada, Australia and the UK. I had occasion to get in touch several times with the Heritage Team and they were so helpful and patient I felt I wanted to write this review to say thanks to them, and also for what Heritage does in helping families discover previously unknown relatives across the world. I can… Read Full Review

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★★★★☆

“Interesting result”

Written on: 27/04/2018 by gtFitzsimmons395 (1 review written)

Haven't checked this out very thoroughly, but found it very interesting. It will take some time to do. This isn't something you can review quickly… Read Full Review

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★★★★★

“Highly Recommended!”

Written on: 06/04/2018 by ReeceFuller1965 (1 review written)

Not only is My Heritage very user friendly , their staff are super friendly and highly proficient at giving helpfill tips.Would highly recommend to anyone starting a Family Tree or trying to trace his/her family roots… Read Full Review

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★★★★☆

“Competent customer services.”

Written on: 04/04/2018 by Patterson453 (1 review written)

My query was dealt with competently and pleasantly, much to my satisfaction… Read Full Review

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★★★★★

“Called in for help”

Written on: 01/04/2018 by LisaHeritage (1 review written)

MyHeritage person was very helpful on my several questions… Read Full Review

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★★★★★

“Such a great experience!”

Written on: 30/03/2018 by DJalving (1 review written)

I love that we did our DNA! It’s so very fascinating to see a map of our heritage. We were encouraged by a family member to do it and we are delighted we did. We were expecting to be surprised and we were! My major heritage was very clear and made sense with what I know of my family. I was also delighted that you connected me with my uncle!! As my husband and I did our tests we had a bit of a fumble with our ID numbers and they were switched. We had a giggle that you figured that my husbands… Read Full Review

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★★★★★

“Interesting results!”

Written on: 30/03/2018 by Peyton233 (1 review written)

Fortunately, I got quick help for opening the results on the phone. Something was wrong with my password. Everything else was perfect… Read Full Review

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★★★★★

“Very helpful”

Written on: 29/03/2018 by Pikejn69 (1 review written)

I have been able to transfer my husbands DNA but cant download mine. Is this not Mac friendly? and why not if so? Thanks … Read Full Review

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★★★★★

“Best help desk yet!”

Written on: 28/03/2018 by terinae (1 review written)

The person I dealt with was great he couldn’t do enough for me. I’ve already recommended my heritage to my clients at work who have down loaded the app. Well done… Read Full Review

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★★★☆☆

“MyHeritage ett bra och lätt släktforskningsprogram ”

Written on: 28/03/2018 by 33Bartlett (1 review written)

Ett bra och lätt släktforskning program att arbeta med. Det är väldigt roligt,intressant och lärorikt program att jobba med. Något jag tycker mycket om, är Smart Match och Record Match. Patrik Andersson Ödeshög… Read Full Review

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★★★★★

“When I called the young man he was very understanding...”

Written on: 28/03/2018 by xrYates133 (1 review written)

When I called the young man he was very understanding an explained what probably happened an was very helpful. The service was very good. Thanks … Read Full Review

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★★☆☆☆

“Poor service level”

Written on: 27/03/2018 by Hill123 (1 review written)

They have an annoying automated call system, calling you (in case they have your details from past communication) each time you enter their website trying to sell you subscription, this system has faults and in case you are connected with their CSR it disconnects you in the middle of the call. They do not respond to emails and sometime the reply to calls is poor… Read Full Review

Catarinamyheritage's Comment

Written on: 29/05/2018

Dear MyHeritager member,

I am sorry to learn about your experience.

Please note that we value the satisfaction of all of our members and I will do all I can to help you.

I would like to follow-up on this matter so you can have a better experience. Would you please email your Accound ID or registered email address to us?

Many thanks,
Catarina MyHeritage Team


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★★★★☆

“ Excellent service on phone.!”

Written on: 27/03/2018 by Jadynu1980 (1 review written)

Couldn’t cancel during free 14 trial. Nothing but solicitations from your site. You could make it easier to cancel free trial… Read Full Review

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★☆☆☆☆

“Couldn’t even log in”

Written on: 27/03/2018 by hdHenry1953 (1 review written)

I couldn’t even log in under the trial membership. Even though I had an account ID. After trying for 30 minutes I gave up and decided to cancel my trial membership. It should not be this hard just to begin your experience… Read Full Review

Catarinamyheritage's Comment

Written on: 29/05/2018

Dear MyHeritage member,

I am sorry to learn about your experience.

Would you please be so kind to send me an email with your Account ID or registered email address to us?

I will be more than happy to assist you with this matter.

Regards,
Catarina MyHeritage Team



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Rafaelmyheritage's Comment

Written on: 31/05/2018

Dear MyHeritage member,

We regret to find you are unable to log in and I sympathize with your efforts.

Issues like these are extremely important to us and we do offer assistance with log-ins online.

For more information on log in assistance, please visit our help center.

Sincerely
Rafael
MyHeritage

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★★★★☆

“Trevligt bemötande vid telefonsamtal. Tänk på att...”

Written on: 27/03/2018 by ahHumphrey192 (1 review written)

Trevligt bemötande vid telefonsamtal. Tänk på att många släktforskare är äldre som har svårt att förstå datainformation. Texten bör vara entydig och på svenska. Alla käcka förbättringar (ändringar) undanbedes, ger bara ilska och tidsförluster. Gissa att de flesta önskar bara enkel registrering. Sambandet mellan family tree builder och webbplatsen vid synkronicering har jag aldrig förstått. Nu har jag fått rådet att ta bort programmet på hårddisken och bara använda… Read Full Review

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★★★★★

“Updating a family file”

Written on: 26/03/2018 by Justicev51 (1 review written)

In reviewing an online family, I found a big date discrepancy meaning that part of this family could not belong to it even though the main man and woman had the same names as my family. Getting phone help took a little waiting, but it was worth it. Now, that part of my family is correct… Read Full Review

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★★★★★

“Always very good.”

Written on: 26/03/2018 by DiamondHenderson (1 review written)

Thank for repaing my money… Read Full Review

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★★★★★

“Customer Service”

Written on: 26/03/2018

I called today to request an invoice for DNA kits purchased several months ago. The representative was courteous and responded immediately. Thank you for excellent customer service… Read Full Review

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★★★★★

“Great Customer Support”

Written on: 26/03/2018 by Dylan182 (1 review written)

Very kind and friendly people! Great job, very quick response Thank you so much!… Read Full Review

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