Family Relatives www.familyrelatives.org
Value For Money
Family Relatives www.familyrelatives.org
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User Reviews
Value For Money
Familyrelatives Will Not Answer Emails.
Oh dear yes another one that signed up for this family relatives in January was not aware that I could not access the site at the time of signing up, they were quick enough to take my £20 but despite trying to contact them none of the links will work I think I will just have to keep sending emails to all the links until I get a reply ,as others have said it says Beta so should not be taking money until the website is fully up,very disappointed that in this day and age somebody can start up a website and then treat people like this. How are they allowed to get away with it ....
Value For Money
Not Worth Paying For - Broken Incomplete Website
stay away. i paid £20 and found that much of the website does not work.
i found some records but the family tree tab doesn't work. the data quality is patchy. the search facility is poor. i have now asked for my money back. so far no response. the website states that it is beta version but what exactly does this mean - they don't say.
they really should not be charging anyone anything for the use of this site until they have developed it a lot more.
i should have read the reviews on this site before parting with my money!
Wish I had seen this site before I signed up ,every option coming soon ,as with other reviews cant even find my own details,cant start new tree, will not answer any emails sent to them .
thing is site is a legite
Value For Money
Avoid
Paid a year's subscription,searched for my own birth reord...nothing...trid several times to be sure,still nothing.
Sent email asking for advice/help but no reply.
Historygeek is right, for the period 1837 to 1865 & 1921 to 1983 the images are partially transcribed on surname and forename range.
When you perform a search the results take you to the page where the result may appear and you must view the image and find the name you are searching.
We always recommend you read the helpful information on each search page or view the website tour and user guides.
Depending on the dataset you are searching, this is what the site says
"For the period 1837 to 1865 & 1921 to 1983 the images are partially transcribed on surname and forename range. i.e. the first surname and first forename and the last surname and last forename on the images. Please note that this period is not fully transcribed and therefore not all features are available. For example Districts, Mother's Maiden Name, Spouse's Maiden Name, Date of Birth and Age at Death are not available. However this does allow you to search for family relatives and the database will locate all those images where the surname may appear. It will usually display one page per quarter per year.
You will then have to view the image to see whether your family relative appears on those particular pages."
Think This Site A Scam
just paid £20 and can not access any imagaes in site tried to send query and it just wont send , contacted my bank ref sopping payment they inform me wait 15 days and if can not still access site they will return my payment >DONT TOUCH THIS SITE
It is no longer necessary to download an image viewer. Images now appear automatically and make sure the internet browser is up-to-date.
Download the image viewer that may help
My £20 was refunded on 14th February!!!!!!
They replied and promised they would contact their accounts department to arrange a refund. I'm still waiting on 14th February!!!!! And I STILL can't access the site.
Further to my previous comment. I DID receive a reply from them on Saturday 12th apologising and telling me I could access the site, which I still can't. I was invited to reply to them via the reply section of their letter, which will not send. I have sent another email to them telling them I want a refund. Watch this space!!!
Value For Money
Received An Email Special Offer For £20 And Though
Received an email special offer for £20 and thought I would try it although compared to the cost of other ancestry websites it did seem too good to be true. Made the mistake of not testing the plug in first as downloads have never been a problem with other ancestry websites of which I have been a member for 12 yrs. Downloaded the plug in but couldn't download any images even after following all the advice on the help section and advice on DjVu website. Sent three emails to familyrelatives but have had no replies after a month. 2 weeks after I had joined they sent me another email with their special offer, needless to say I deleted it.
It is no longer necessary to download an image viewer. Images now appear automatically and make sure your internet browser is up-to-date.
Wish I'd read this before subscribing! I too have followed all the advice on the help section of this site and cannot download a single image. My email asking for help has been returned as "undeliverable mail returned to sender".
Value For Money
I Have Used This Site Now For A Few Years And It I
I have used this site now for a few years and it is a very good website, its very clear and well thought out, it has a good information & help section. Not only does it have the BMDs which are transcribed but military and parish records also a free family tree which I use.
When you consider the cost of other websites the price of units or the annual subscription on Familyrelatives it is good value. By the way you can check your Unit balance in My Account as well.
Value For Money
I Agree You Do Not Know How Many Units You Are Usi
I agree you do not know how many units you are using. They seem to go very quickly. disappointing site. Put in information in I know to be correct but it came up with no results. I e-mailed them to this effect but have not had the courtesy of a reply. will not use this site again. didn't like much about the site. have used much better ones.would have liked some kind of free trial to ascertain what I aould be able to research.
To find out the balance of your Units, login go to My Account and select Membership details.
Generally it is 1 Unit to view an image and 2 Units to view a transcribed record or page. Check the website for the Pay per view cost of records.
Value For Money
I Have Found The Family Relatives Indexing Better
I have found the Family Relatives indexing better than most and the search results was better than Ancestry - the period 1921-1982 BMD is the same as other website i.e. on 1st and last name on the page. The amount of data is excellent for the cost of only £30.00 and has quite a lot of free data for the US. Coverage for England and Wales data and Irish data was very good. Customer service - I only had to get in touch once and got a response in less than 24hours. Found the Information section answered most queries. My query was about the Image viewer which you have install - although I note that someone else here complained about the unit use. It seems pretty clear 1 unit for an image or 2 units for a search results for everything that is unit based. The rest is accessible either on Subscription which I have now bought and gives far more access without having to worry about units. Overall a very good website - I just hope they include the Censuses soon.
You Don't Get Told How Many Credits You Are Spendi
You don't get told how many credits you are spending when viewing pages and browsing records. Suddenly you realise you have used up all your credits, and you haven't found anything useful. For me £6 went in about 5 minutes searching on www.familyrelatives.org.
To find out the balance of your Units, login go to My Account and select Membership details.
Generally it is 1 Unit to view an image and 2 Units to view a transcribed record or page. Check the website for the Pay per view cost of records.
For search and indexing - for the BMD period 1837 to 1865 & 1921 to 1983 the images are partially transcribed on surname and forename range.
When you perform a search the results take you to the page where the result may appear and you must view the image and find the name you are searching.
There are four types of Databases on Familyrelatives.com where records have been either fully transcribed, partially transcribed on a "surname range" basis, browseable records with images and OCRed records.
We always recommend you read the helpful information on each search page or view the website tour and user guides.
I Would Advise To Stay Well Away From This Site.
I WOULD ADVISE TO STAY WELL AWAY FROM THIS SITE. THERE IS ABSOLUTELY NO CUSTOMER SERVICE, NO PEOPLE TO CONTACT NO PHONES NUMBERS TO CALL AND NO ADDRESSES TO WRITE TO IF YOU HAVE A ISSUE.
Q&A
I have a full subscription and over the last 2/3 weeks I have not been able to use the site. I keep on getting web page unavailable. Have they gone out of business? Can any one else get access to this site? Is their a way of contacting them?