Excellent flowers but web site details could be better & c

Prestige Flowers - www.prestigeflowers.co.uk
★★★★☆
4.2
85.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

LouisMcGee's review of Prestige Flowers - www.prestigeflowers.co.uk

“Excellent flowers but web site details could be better...”

★★★★☆

written by LouisMcGee on 06/11/2023

The website has to cater for many types of flowers, orders, dates etc and it is not easy to work through. There are areas where the progress changes to a different column and it it nit clear that this has to happen. The payment screes are not particularly good and the first screen shows a red bar on the column seen first which says that there is No payment method - a bit puzzling to say the least. It turned out that there was a was a way of doing it but it was in the second column on that screen and it was not obvious. There were several other areas which I cannot now remember which I found puzzling. I think you might be surprised if you asked somebody (a customer who does not know the detail of your business nor the computer system) to sit down and order some flowers with no help from your robots. If he points out the difficulties to the observer on the way you will probably be surprised at the problems he encounters. No computer system is worth it if the customer cannot use it in an easy commonsense way - he might decide life was easier if he went to the local flower shop.
I was trying to order flowers for Christmas delivery.

  • Rather expensive

    Goods purchased & cost

  • Quality of website

  • Value For Money

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