Dead on arrival

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Marks and Spencer Flowers www.marksandspencer.com/flowers
★★☆☆☆
1.5
From 324 reviews
8.0% of users recommend this

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Cussie13's review of Marks and Spencer Flowers www.marksandspencer.com/flowers

“Dead on arrival”

★☆☆☆☆

written by Cussie13 on 03/10/2022

My son ordered flowers for my birthday 30 September,half were dead on arrival. A replacement was sent today 3 October and the same story half were dead. I have told your operator I do not want another replacement and I expect my son will expect a refund. Why should people buy flowers from you when there are plenty of other retailers offering a better service. A friend sent bereavement flowers and they too arrived dead! It is NOT enough to offer a replacement get it sorted otherwise you risk losing customers.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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