written by Cussie13 on 03/10/2022
My son ordered flowers for my birthday 30 September,half were dead on arrival. A replacement was sent today 3 October and the same story half were dead. I have told your operator I do not want another replacement and I expect my son will expect a refund. Why should people buy flowers from you when there are plenty of other retailers offering a better service. A friend sent bereavement flowers and they too arrived dead! It is NOT enough to offer a replacement get it sorted otherwise you risk losing customers.
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