Disgusting Quality

Click here if this is your business
★★☆☆☆
1.6 / 5
9% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Malrit's review of Marks and Spencer Flowers www.marksandspencer.com/flowers

★☆☆☆☆

“Disgusting Quality ”

Written on: 23/06/2021 by Malrit (1 review written)

Olive tree delivered for my wifes 64th birthday as a present from our grandchildren in Australia will be lucky to survive.
Paperwork quote "compost should never be allowed to dry out". If the compost for this tree had been any harder, we could've used it for dry stone walling.
I remember when M&S oozed quality, obviously standards are slipping badly.
Delivered by Yodel, the package clearly states "may contain water" (ha ha) and to "keep upright", I found it laid on its side at delivery point.
M&S clearly need to recover their standards and audit suppliers & delivery partners better.
I will do my best to restore the tree, but to say my wife is disappointed with you would be an understatement.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0