Unprofessional & disrespectful

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Egle.'s review of Flowers Same Day www.flowerssameday.co.uk

★☆☆☆☆

“Unprofessional and disrespectful ”

Written on: 08/01/2021 by Egle. (1 review written)

Ordered flowers to be delivered for the specific day as it was a part of the long planned surprise. Somehow it was delivered a day earlier and that meant that all the surprise and planning was ruined. I called the company to explain what happened, while the lady was trying to contact the driver I was put on hold and then just disconnected. I called again, this time another lady answered the phone so I had to explain it all again. She apologised and to rectify the situation offered to send chocolates or take off the delivery charge. As the mistake was made by the company it didn’t feel the best way to leave their customer happy, I asked for a full refund as they by sending flowers wrong day ruined a surprise. They said that could be done only if the driver would go back and collect the flowers from someone who already got it. That is just disrespectful! So the refund was refused. I left absolutely disappointed with the service and lack of respect for a customer. Would not order from them again as they clearly don’t care.

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