Disappointing service & response

38.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

jasmineechiaa's review of Flower Advisor www.floweradvisor.com

“Disappointing service and response”


written by jasmineechiaa on 21/02/2014

Very disappointing service from Flower Advisor Singapore.
My friend advised me against buying from Flower Advisor but I still gave it a shot. A grave mistake. So now I'm telling others why you should avoid.

1) My delivery didn't make it on valentine's day as promised. I was really angry and when I call in to ask? They say they will call me back but they didn't. Because I am currently in the United States. Saving on international calls? And the reason for my cake not getting delivered? "Sorry it got lost in the system." In their defense, they offered a tube of toblerone chocolate with the cake. But there's more.

2) The SGD 70 lychee cake I ordered was discontinued and they replaced it with a SGD 30 cake from The Cake Shop thinking I wouldn't find out.

3) The note they provide along with the gift was a joke. It was type written and all the letter C are missing, so they added the letter C in by hand. Like how poor are you Flower Advisor Singapore, such that you provide such an ugly note along with my pathetic gift i paid 70 SDG for? (attached photo) How is that a romantic note on a valentine's day?

4) I was kind enough to give them a chance even when my package didn't get delivered on valentine's day, compensating me a cheaper cake and the lousy card that came with it, I voiced my concerns and the best they bothered doing? 10% of the next purchase.

I feel horrified through this terrible experience. It is so unprofessional for a huge world wide company like that. I gave them a chance to make things right but they totally blew it.

  • Goods purchased & cost

  • Customer Service

  • Value For Money

Was this review helpful? 0 0