Mother’s Day ruined, money lost

2.7 / 5
45% of users recommend this
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innachu's review of Flora Queen


“Mother’s Day ruined, money lost”

Written on: 21/05/2019 by innachu (1 review written)

I have ordered Mother’s Day flowers for my mother and payed extra for urgent delivery on the weekend.
The flowers did not arrive and after contacting the help service I am told that the address that I have been using for her post that would always arrive there and was provided to us by her estate agent is not correct/complete, without any other explanation. I am told to call (there is no email provided) the courier within a limited scope of hours. Which I keep trying and within those hours I just hear a Spanish message that I don’t understand and then it hangs up on me.
The customer service keeps telling me to call them and they keep hanging up. I have sent them the address but apparently they cannot communicate with the courier themselves??!!
Mother’s Day was ruined my money is gone. I cannot have a refund only a voucher from a company that I never ever want to use anymore because of how they treated me.

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