Worst ever

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ChrisJK's review of Bunches www.bunches.co.uk

★☆☆☆☆

“Worst ever”

Written on: 16/04/2019 by ChrisJK (1 review written)

Ordered a bouquet of lilies and roses for our anniversary. Cost £37 plus £5 for delivery (free delivery is only available via Royal Mail and no guarantee on delivery date so paying for courier is the only way to have them delivered on a specific date). When they arrived the lilies were closed up, which was fine; the roses looked a bit withered so I rang their call centre and was told the outer petals were pinch petals and I should remove them. Never heard of this before. By day 2 the lilies had started to open but they wilted as soon as they opened and looked awful, of the 6 roses, 3 never opened at all. rang Bunches again and they asked for photos to be emailed. I did this and they apologised for the state of the flowers and said they would send a replacement bouquet but only by Royal Mail, I now know that this means the flowers they send (they dispatch themselves, they don't use local florists as Interflora do) spend at least 2 days travelling through the postal system - not good for fresh flowers). Anyway the new bouquet arrived (9 days after our anniversary).Initially looked OK but when the lilies opened on day 2 they wilted immediately once again. The roses looked OK for 3 days then they also wilted. The whole thing had to be thrown away after 4 days. I could not be bothered complaining again so have put the whole sorry saga down to experience. I will never ever buy from Bunches again.

  • Bouquet of flowers over £40

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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