Poor company. Ordered, made a mistake cancelled within MINUTES. A day goes by and They refused to cancel over email, followed by a ‘coincidental’ dispatched notification so all costs would sit with me (and they made that very clear). Done deliberately and the timeline backs this up. Even told me if I refuse delivery then costs would sit with me…. You couldn't make it up! Poor show of a company - avoid as they pile on the costs to cancel anything.

I’ve had good dealings with Speedyhen in the past - but, then again, there haven’t been any niggles requiring customer support. Made an order for a Christmas present, via Amazon, back on 13th December - the money went out of my account a week later, but no delivery made. I’ve been trying to resolve this since 29th December, including several phone calls to Amazon, but no joy. The order is apparently showing on their system as ’pending’, and they say they can’t do anything, and that I need to contact Amazon, which I’ve done. No doubt, if they see this message, they’ll reply to say (yet again) it’s Amazon’s fault, and there’s nothing they can do to resolve - but Amazon say otherwise. I’m happy to believe this is a computer glitch - and Amazon have tried contacting Speedyhen themselves - but this company ignore them and me, and just bounce it back to me, rather than making even the slightest effort to resolve directly.

ordered a book for xmas that was shown in stock on 29/11/2017. I checked 16/12/2017 as it had not arrived.Book was shown as on order! No email updates.Very poor customer service refunded to my paypal account. If yoy do buy use paypal and check account frquently for book status

I am a regular customer of Speedyhen's and I always get my orders extremely fast and if I never need to speak to someone the customer service department are so helpful. I always recommend Speedyhen to people who are looking for an alternative to Amazon as there prices are so competitive. I will always use Speedyhen and I would recommend Speedyhen to anyone who wants a good reliable service from a company who goes the extra mile for it customers.

if you ever see your chosen item is not in stock, don't buy from speedy hen. You are not kept informed of when the item will be available and eventually will get an email stating that your order is cancelled and you are refunded. Ok a full refund is great but when you want the item and you've waited a month and then told that speedyhen renegade on their commitment to your order is just not good enough.

With competitive pricing and very fast delivery I cannot fault the service I received from speedy hen. Would definitely use again.

is not the best idea if you wish to avoid a claim for a damaged book.

I ordered a book which arrived 4days later well wrapped and no charge for post and packing. Really impressed

Have had a few transactions with Speedy Hen and so far have been impressed. Dare I say it in todays society, they do inspire confidence. Given the opportunity would buy from speedy Hen, even if price was more expensive. I suppose confidence in your supplier is very important!

Ordering was simple , condition of item perfect , packaged perfectly, delivery very very fast . I will recommend speedy hen to everyone of my friends and family . Thankyou from a novice online shopper

...unless you want to receive one in used condition with last years diary in it! Abysmal customer service, take 48h to reply and then are not in the slightest bit helpful. If you do decide to buy anything from them, use PayPal as you've got more chance of getting decent service via PayPal when they send you a damaged/old/used item.

Perhaps others have had different experiences but I've ordered a CD collection and a book in two separate transactions, both arriving in pristine condition, both within 3 working days ( even at this time of year ) so have no complaints. Will use again without hesitation.

I don't often write reviews of online companies, and if I do it tends to be to highlight the negatives. I ordered a book called Anartica after seeing the price was considerably cheaper than my usual supplier. I ordered it late on a Friday night and it arrived early on the Monday morning. Packaging, quality of product and communications were all 5 star. I will be using these guys again.

pre ordered a book from this company come release nothing called them to be told its like this we are really sorry we are having problems at the moment due to it being in high demand we have been allocated 800 copy's they will be sent direct from our suppler day later received a email we are very sorry we cant supply the order well you had no problem taking my money back in august along with other peoples money lets say 800 pre ordered at the lower price of £12.90 so £12.90 x 800 = 10k plus sat in your accounts then you have to tell people to contact you for a refund is a joke you should auto issue refunds or better still not take the customers money and launder it in your account for months on end take payment when its ready to ship

i purchased three books from speedy hen a while ago. the books arrived later than scheduled and all three arrived damaged. the packaging was appalling and did not secure the books. i informed them and sent pictures of the damaged books as requested. they offered me a 20% discount if i kept the damaged books but i refused. i wanted to return the damaged books and replaced with new ones. they ignored my requests for about two weeks . after finally informing them i would sue their company, they replied and lied they had not received any of my emails. they organised a free collection of the books. afterwards they told me that the books were no longer in stock. but they had those three books for sale on Amazon.. i asked for a refund and this took another two weeks for me to get. this whole saga took five agonising weeks! this company never apologised to me about the extended delivery time i endured, never apologised about the damaged books and never wanted to refund or replace my books. it was a horrible experience and speedy hen were rude and condescending to me when communicating. they don't care about their customers, standards and reputation. i would never recommend this company to anybody. Please, please avoid at all costs. i buy from book depository and wordery in the UK. any of these two are excellent. i had a damaged book from book depository. after sending pictures, they told me to keep the damaged book and sent a new replacement undamaged. no hassle. this saga took only a week.

Terrible customer service. Failed to update address as requested, even though I received an email confirming the address had been amended, now blaming me for this change and quite blatantly lying about not receiving emails which they definitely did receive as they replied to them. Refusing refund even though I do not have the product I paid for which is entirely their fault. Awful. Do not use these sellers. No respect for their customers.

I collect hardback graphic novels which are often heavy & expensive. SpeedyHen's packaging is really poor & the books are not protected. They always arrive damaged. I have emailed the MD/owner & doesn't care. Won't be buying from them again.

The book I ordered arrived damaged due to inadequate packaging and also with some damage clearly having been incurred prior to packing. I was offered a 15% discount if I kept it but requested a replacement in good condition. This arrived with damage due to the same, inadequate, packaging. At each stage I was asked to provide photos of the damage so SpeedyHen could "send them to the publisher for their quality checks". I twice requested a Freepost address or pre-paid label for the return of the books and was ignored. They instead asked me to repack and label the two damaged books and wait in for a day for their courier to collect them. 25 days after ordering the book and being charged for it, they finally got around to initiating a refund.