Don't ship pre-orders when they say

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PapaLaz999's review of Simply Games www.simplygames.com

★☆☆☆☆

“Don't ship pre-orders when they say”

Written on: 24/11/2020 by PapaLaz999 (2 reviews written)

So today is the third pre-order of a game from SimplyGames where they have not shipped it to arrive on release day, as promised. This is not some issue with a postal service, they have not even shipped it. Despite taking my money!!

Today is the turn of Overcooked (PS5). Preordered it two weeks ago, told it will ship 1/2 days before official release. They took my cash quickly enough. Today is the release day, game now shows as in stock, mine still "Preparing" as it's been for last two weeks.

I know they are usually a couple of quid cheaper than elsewhere, but my faith is lost, I will go elsewhere. No replies from customer service, again.

Other issues over the past few weeks: other games not sent on time, sent PS4 games with a PS5 console preorder (although at least I got one), paid for a game that was in stock - two days later it had not shipped - then it went out of stock. Very poor.

  • Overcooked PS5 £34.95

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

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