Terrible customer service

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  • Customer Service

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MrStones's review of Simply Games www.simplygames.com

★☆☆☆☆

“Terrible customer service”

Written on: 23/10/2020 by MrStones (1 review written)

Pre ordered FIFA 21 as a birthday present for my son, it never arrived and after contacting Simply Games several times I was repeatedly told to wait. It took over two weeks and after much hassle filling in a form and scanning it eventually got a refund. No offer of compensation.
They really should send items this valuable via a Tracked service not just 1st Class.
Will never use again.

  • FIFA 21

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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