Disgraceful service

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Miziqbal1's review of Not On The High Street www.notonthehighstreet.com

★☆☆☆☆

“Disgraceful service”

Written on: 30/11/2021 by Miziqbal1 (1 review written)

Absolutely terrible service. I ordered a bereavement hamper. They dispatched the hamper to the address in Scotland but addressed it to me in error. After placing the order I didn't receive the confirmation email for almost 24hrs. When I finally got it I immediately spotted the error and contacted the company to be told the hamper had already been dispatched and nothing could be done. This is terrible and has totally ruined the gesture. I was told by customer services that the order comes via another company and they had made the error. Regardless, dispatched before confirmation sent, a surprise ruined and absolutely shocking customer service.

  • £55

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