Awful products & service

★★☆☆☆
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36% of users recommend this
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Kate254's review of Music Magpie - www.musicmagpie.co.uk

★☆☆☆☆

“Awful products and service”

Written on: 21/01/2020 by Kate254 (1 review written)

MusicMagpie provided me with a faulty device, a Samsung S7 edge that wouldn't charge. They failed to fix it on two occasions and when I sent it back for a full refund they returned it to me requesting that I log out of the phone first (something I couldn't do because the phone had no charge!), they then took two months to return the phone to be logged out and when they did it still could not charge and I still could not log out.

The warranty period has now expired and they are refusing to assist any further or to provide a refund despite their failure to provide a working device, fix that device or return the device in a timely manner, even though the fault was reported to them several times throughout the warranty period and I requested a refund 4 months before the warranty expired.

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