Not Refunding Coats in Store

“Not Refunding Coats in Store”

Written on: 11/01/2022

I have brought clothes for many years from this shop. Sadly brought a coat for winter at the end of last summer, price in the region of £200.00 a Kensington W/P Coat. I have worn it, due to the mild weather, very little. I always have problems with the zip, the last having to climb out of it. I took it back to the Romsey branch and was told they could do nothing as it has to go back to the manufacture, for them to decide whether I can have a refund? I was not made aware of this when I brought the coat and as far as I am aware, I brought the coat instore so you should deal with the problem. This will be the last time I buy from this store and found it to be an awful experience. Basically implying that I can not do a zip up and not there problem. Sad really that it has become this bad.