GameXchange Reviews - www.gamexchange.co.uk

★★★★☆
3.8 / 5
70% of users recommend this
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Latest Reviews

★★★★★

“Great Company very happy with service ”

Written on: 02/07/2020 by Peza31 (1 review written)

Had a good experience using this company always paid on time and always gave me a fair price for the items I was trading in. Had no difficulties with communication all their emails sent to me were very clear. Considering I conducted my business with them during Covid lock down I have been very impressed. I also preordered a new game from them and it arrived on the day of release. Their online system for trading in items is very clear and easy to use. If I could think of any negatives it would… Read Full Review

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★★★★☆

“Selling old games”

Written on: 21/06/2020 by Hailie240 (1 review written)

I found this site easy to use. Emailed at every stage of the process… Read Full Review

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★★★★★

“ This was my 1st experience of selling…”

Written on: 10/06/2020 by Aubrie419 (1 review written)

This was my 1st experience of selling on this type of site, Excellent 1st class service would highly recommend them. From start to finish communication has been fantastic. Well done will be telling my friends. … Read Full Review

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★★★★★

“Money in my bank account within a week”

Written on: 01/02/2020 by PedroLemos (1 review written)

Posted 14 Ps1 games and a PsOne on the 21st of January. On the 24th of January got an email confirmation that the package had been receive, on the same day they processed and reevaluated it (some adjustments were made to the price of the games due to some missing inlays, and the psOne missing a controller),always sending confirmation emails on said changes. On the 30th of January had the money on my bank account. All in al,l a very positive experience, was reluctant in trading with them due… Read Full Review

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★★★★★

“Brilliant Service, would recommend!”

Written on: 31/01/2020 by AndreMcCoy199 (1 review written)

I have used this website many times and selling/trading games to them is a very easy process cannot recommend them enough … Read Full Review

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★★★★★

“Sale of Ipad ”

Written on: 31/01/2020 by weMcLaughlin472 (1 review written)

I am extremely pleased with the service from Gamexchange. I received regular emails showing the progress of the sale and confirmation that the money had been paid to me which was within the advertised time frame. The price I received for the iPad was actually the best I could find. In summary I would definitely use them again… Read Full Review

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★★★★★

“Very reliable”

Written on: 14/09/2019 by internetreviews (1 review written)

Very reliable alternative to CEX, highly recommend to use whenever possible! So far have had 3 transactions on their website to sell my games and been paid for all 3 with free postage to boot… Read Full Review

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★☆☆☆☆

“I used this company at the end of last year and I'll...”

Written on: 03/05/2019 by Smurfworld (1 review written)

I used this company at the end of last year and I'll say they were superb, everything went as smooth as possible with communication right through. Unfortunately something has since changed and looking at other reviews I'm not alone. Similar to other people I sent my games mid March and although the communication started well it got as far as trade processed and has stopped. I have tried numerous emails but have had no reply. There is no phone number to contact them so games have been taken. Its… Read Full Review

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★☆☆☆☆

“No payment or reply’s ”

Written on: 26/04/2019 by McCormick180 (1 review written)

I traded a phone in and received email on 24/3/19 to say trade processed. I haven’t received any payment yet and all my emails get a standard response saying will try to get back to you within 48 hours. I have emailed about 8 times and still no response. Avoid this company… Read Full Review

Smurfworld's Comment

Written on: 03/05/2019

I have had similar experience, since 17th March numerous emails but cannot find a phone number to contact them on. Basically have taken my games. Not happy.

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★☆☆☆☆

“Sent items,"trade processed" 4th April 2019, no...”

Written on: 23/04/2019 by E2468 (1 review written)

Sent items,"trade processed" 4th April 2019, no payment received. Sent emails, with standard response that GameXchange aim to respond within 48 hours, but this has not been the case. I only used this company as I had used them a few years ago with no problems, but will definitely never use again… Read Full Review

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★☆☆☆☆

“Back to their dirty tricks”

Written on: 11/04/2019 by LiammcGregor (1 review written)

Same experience as before, trade in games and no money after a month. They do not reply to emails and there is no contact number. They operate under different companies they have been in and out of liquidation of many companies.  … Read Full Review

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★★★★★

“New Owners = Back to Best”

Written on: 27/03/2019 by cameronkeywood (1 review written)

I used this site constantly during late 2016-late 2017 then the problems started with copy and paste replies and non payment until I threatened legal action, said I wasn't going to use the site again and left, fast forward to January this year and with an abundance of games to trade I checked to see if the site was still going, to my surprise it had been liquidated with new owners in charge, I was hesitant but decided to give it a go and haven't looked back with about 15 trade ins from then to… Read Full Review

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★★★★★

“Brilliant Customer Service”

Written on: 22/02/2019 by Cordelia1959 (1 review written)

I have dealt with many sell on line companies in my time. I can strongly say that this is FAR superior to any of its so called competitors. If you ask a question of them, they reply personally, not with some template letter. They are kind, caring and yet also professional. Their standards regarding Customer Service should be a model, not just for on line companies but for all retails outlets. Thank you to the person I dealt with for providing such wonderful service… Read Full Review

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★★★★☆

“Sold games ”

Written on: 03/01/2019 by Saunders266 (1 review written)

I sold my pc games to game exchange, happy with the price I got and speedy turnaround considering it was the Christmas period… Read Full Review

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★★★★★

“I sold my phone a Switch and some games. Got a decent...”

Written on: 18/12/2018 by gdArnold19 (1 review written)

I sold my phone a Switch and some games. Got a decent price and paid within a few days… Read Full Review

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★☆☆☆☆

“Still waiting for payment!”

Written on: 03/07/2018 by Becky1990501 (1 review written)

This site is an absolute disgrace! I sent my items off - £140 worth may i add, at the beginning of mart, had status updates up until it was time to actually pay for my items! I have had several emails ignored and when they wasnt ignored its the same old email telling me it will be sorted within 1 or 2 weeks, this was 4 weeks ago!  This site should be shut down and not accept items if they cant pay for them!… Read Full Review

Charlottejadesmith's Response to Becky1990501's Review

Written on: 08/08/2018

hi, my dad and I have had the same problems with the site and its a bit odd that there isn't a number for contact, at the moment they owe my dad money and now for some unknown reason the site isn't loading..... have they been shut down? if you could email me your findings about getting your money back that would be great.
thank you for your time

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★☆☆☆☆

“AVOID AT ALL COSTS !”

Written on: 25/05/2018 by claireday1 (1 review written)

This so called company is a disgrace. Traded in games at the end of March and didn't receive payment as promised. Chased on several occasions and got fobbed off with the same messages every time and then after I threatened to take them to Trading Standards for their shocking Customer Service and failure to pay, they said they were having financial problems and their staff are not getting paid. Seriously what sort of Company tells you that! Absolutely appalling and should be shut down with… Read Full Review

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★★☆☆☆

“Still waiting for game and email reply?!”

Written on: 17/05/2018 by ArelyShepherd375 (1 review written)

One word: DISAPPOINTED! Come on guys, support your customers! I’ve waited weeks for ‘God of war’ PS4 game. Sent you a note after the ten days Royal Mail deadline where you promised to redispatch last Monday - still nothing?! Please advise?! I now just want my All my money back (including the £4.07 I have in credits) Please urgently advise!… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY ”

Written on: 14/05/2018 by Spencer160 (1 review written)

I have sent a whole collection of games to this company and have not been paid a penny. Like other reviews on this website, I have been fobbed off and told that money has been paid into my account when it has not. After reading many similar stories on other review sites I am now in the process of reporting them to both the police and all of their trading partners for investigation… Read Full Review

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★☆☆☆☆

“Do not trade - you will not get paid!!!!!!!”

Written on: 11/05/2018 by RichE1983 (1 review written)

I would give 0 stars if I could - shocking service. Traded in a few games 2 months ago, but have still not been paid. Contact originally suggested they had some payment issues (excuses) but now do not even seem to reply to my emails. Please do not trade in your games - you will not be paid. Please do not buy games from them - it's pretty much stolen goods. Annoyingly, up until the lack of payment, the service was generally good with free delivery of my items to them and emails stating how… Read Full Review

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