GameXchange Reviews - www.gamexchange.co.uk

★★★★☆
3.8 / 5
69% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
GameXchange www.gamexchange.co.uk - Ask a question now

Media Gallery for GameXchange www.gamexchange.co.uk

GameXchange www.gamexchange.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“I used this company at the end of last year and I'll...”

Written on: 03/05/2019 by Smurfworld (1 review written)

I used this company at the end of last year and I'll say they were superb, everything went as smooth as possible with communication right through. Unfortunately something has since changed and looking at other reviews I'm not alone. Similar to other people I sent my games mid March and although the communication started well it got as far as trade processed and has stopped. I have tried numerous emails but have had no reply. There is no phone number to contact them so games have been taken. Its… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“No payment or reply’s ”

Written on: 26/04/2019 by McCormick180 (1 review written)

I traded a phone in and received email on 24/3/19 to say trade processed. I haven’t received any payment yet and all my emails get a standard response saying will try to get back to you within 48 hours. I have emailed about 8 times and still no response. Avoid this company… Read Full Review

Smurfworld's Comment

Written on: 03/05/2019

I have had similar experience, since 17th March numerous emails but cannot find a phone number to contact them on. Basically have taken my games. Not happy.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Sent items,"trade processed" 4th April 2019, no...”

Written on: 23/04/2019 by E2468 (1 review written)

Sent items,"trade processed" 4th April 2019, no payment received. Sent emails, with standard response that GameXchange aim to respond within 48 hours, but this has not been the case. I only used this company as I had used them a few years ago with no problems, but will definitely never use again… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Back to their dirty tricks”

Written on: 11/04/2019 by LiammcGregor (1 review written)

Same experience as before, trade in games and no money after a month. They do not reply to emails and there is no contact number. They operate under different companies they have been in and out of liquidation of many companies.  … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“New Owners = Back to Best”

Written on: 27/03/2019 by cameronkeywood (1 review written)

I used this site constantly during late 2016-late 2017 then the problems started with copy and paste replies and non payment until I threatened legal action, said I wasn't going to use the site again and left, fast forward to January this year and with an abundance of games to trade I checked to see if the site was still going, to my surprise it had been liquidated with new owners in charge, I was hesitant but decided to give it a go and haven't looked back with about 15 trade ins from then to… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Brilliant Customer Service”

Written on: 22/02/2019 by Cordelia1959 (1 review written)

I have dealt with many sell on line companies in my time. I can strongly say that this is FAR superior to any of its so called competitors. If you ask a question of them, they reply personally, not with some template letter. They are kind, caring and yet also professional. Their standards regarding Customer Service should be a model, not just for on line companies but for all retails outlets. Thank you to the person I dealt with for providing such wonderful service… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★☆

“Sold games ”

Written on: 03/01/2019 by Saunders266 (1 review written)

I sold my pc games to game exchange, happy with the price I got and speedy turnaround considering it was the Christmas period… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“I sold my phone a Switch and some games. Got a decent...”

Written on: 18/12/2018 by gdArnold19 (1 review written)

I sold my phone a Switch and some games. Got a decent price and paid within a few days… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Still waiting for payment!”

Written on: 03/07/2018 by Becky1990501 (1 review written)

This site is an absolute disgrace! I sent my items off - £140 worth may i add, at the beginning of mart, had status updates up until it was time to actually pay for my items! I have had several emails ignored and when they wasnt ignored its the same old email telling me it will be sorted within 1 or 2 weeks, this was 4 weeks ago!  This site should be shut down and not accept items if they cant pay for them!… Read Full Review

Charlottejadesmith's Response to Becky1990501's Review

Written on: 08/08/2018

hi, my dad and I have had the same problems with the site and its a bit odd that there isn't a number for contact, at the moment they owe my dad money and now for some unknown reason the site isn't loading..... have they been shut down? if you could email me your findings about getting your money back that would be great.
thank you for your time

Reply to this comment
Report this review
Was this review helpful? 1 1
Read 1 Comment
★☆☆☆☆

“AVOID AT ALL COSTS !”

Written on: 25/05/2018 by claireday1 (1 review written)

This so called company is a disgrace. Traded in games at the end of March and didn't receive payment as promised. Chased on several occasions and got fobbed off with the same messages every time and then after I threatened to take them to Trading Standards for their shocking Customer Service and failure to pay, they said they were having financial problems and their staff are not getting paid. Seriously what sort of Company tells you that! Absolutely appalling and should be shut down with… Read Full Review

Report this review
Was this review helpful? 1 0
★★☆☆☆

“Still waiting for game and email reply?!”

Written on: 17/05/2018 by ArelyShepherd375 (1 review written)

One word: DISAPPOINTED! Come on guys, support your customers! I’ve waited weeks for ‘God of war’ PS4 game. Sent you a note after the ten days Royal Mail deadline where you promised to redispatch last Monday - still nothing?! Please advise?! I now just want my All my money back (including the £4.07 I have in credits) Please urgently advise!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT USE THIS COMPANY ”

Written on: 14/05/2018 by Spencer160 (1 review written)

I have sent a whole collection of games to this company and have not been paid a penny. Like other reviews on this website, I have been fobbed off and told that money has been paid into my account when it has not. After reading many similar stories on other review sites I am now in the process of reporting them to both the police and all of their trading partners for investigation… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Do not trade - you will not get paid!!!!!!!”

Written on: 11/05/2018 by RichE1983 (1 review written)

I would give 0 stars if I could - shocking service. Traded in a few games 2 months ago, but have still not been paid. Contact originally suggested they had some payment issues (excuses) but now do not even seem to reply to my emails. Please do not trade in your games - you will not be paid. Please do not buy games from them - it's pretty much stolen goods. Annoyingly, up until the lack of payment, the service was generally good with free delivery of my items to them and emails stating how… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Pity I can't rate ZERO stars.”

Written on: 09/05/2018

Appalling service. Sent 5 PS4 games to them which they received and 'credited' my account the agreed sum as per the process they offer. I ordered a PSN voucher which their website clearly stays, "We send you the PSN Code by email so no P&P is needed. (Usually within 24 hours) - (Please note these orders are not processed automatically but emailed manually - please be patient especially during busy periods.)" After a week I emailed enquiring as to what the delay was, this was met with a… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Deceived”

Written on: 04/05/2018 by 6McKnight (1 review written)

So upset and disappointed .... Other reviewers the same i wish I'd checked for review of game exchange before I used them !!!! In January i sent off my children's old dsi and ipods along with some videos everything seemed genuine until I didn't receive payment . I believed the person I dealt with when he responded to say a software fault I've been fooled and given every standard response under the sun again now they not responding to my emails. It's not the money in owed but the principle… Read Full Review

Report this review
Was this review helpful? 1 0
★★☆☆☆

“Dispatch date - Really?!”

Written on: 30/04/2018 by TristanHoffman142 (1 review written)

I’ve used these guys many times and generally they’re pretty good. However, my last three to four purchases, the delivery time has been appalling - up to two weeks following the “dispatched” email. I’ve had to send another ‘chase’ email for my latest purchase - I await the usual response “that it can take up to ten working days” Really?! In our modern postal service, how can that be?! My advice, is that if you need the item reasonable quickly then look elsewhere!!!… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Avoid do not touch with a barge pole!!!”

Written on: 26/04/2018 by Monroegj422 (1 review written)

Avoid these people they are a con.Sent off my stuff in good faith.Have not received any payment for my trade after 3 months. They should be ashamed of themselves. This is the first time I have been deceived like this and would never recommend them … Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“AVOID - THEY DO NOT PAY”

Written on: 25/04/2018 by MrSlum123 (1 review written)

Having sent a console to trade, and waiting over 2 months, no payment has been received. I have sent them: Letter Before Action (ignored) Money Online Claim through the county court (ignored) Judgement (ignored) For each of these I have emailed them documentation in case they did not receive them and still I am getting the same excuses. Yesterday I issued a warrant for debt recovery via the bailiffs. We will see what excuses they come up with when they turn up… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not send Trade ins - You will not get paid”

Written on: 15/04/2018 by McKenzie248 (1 review written)

The company has not paid for goods sent 4 months ago. Kept making excuses and promising payment. Have now stopped replying… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“They wont pay you. im not alone”

Written on: 13/04/2018 by calpsy (2 reviews written)

Dont know who is writing these other reviews saying everything is fine. I send away 4 brand new sealed games to get £99. They took delivery of them , emailed me saying they had them and would email me back when they were happy. Few hours later they said they were happy and within 30 days i would get my money. In the meantime I had sent 4 games to GAME after I sent these here and received the money in 2 days. ANYWAY ive emailed them 6 times and always fobbed off about new software or people… Read Full Review

Report this review
Was this review helpful? 0 0
overview