Galactic Games - www.galacticgames.co.uk

Purchased Wii U video game Splatton on 04/06/2020 it's 17/06/2020. Took Money, No Game, No Communication various emails/messaged sent No Reply.

Super fast and very good comms.Best value on the market when shopping around. Thank you.

Poor communication, wrong game sent, zero customer service. Will never use again and recommend nobody else does.

zero communications to customers.

Be warned their site is set up only to take your money, but Unable to log into the orders page and the account page on their website..

After waiting for notification of dispatch for a week I ended up getting a refund appear in my paypal. That is the only positive , that I got a full refund.

This company needs to learn how to communicate with their customers as their customer service and website are extremely poor.

Avoid at all costs.

Avoid. Sent a faulty game & are not responding to my request for my statutory refund.

Ordered two games and four days later I believe my email address has been blocked when trying to access account details to find out the whereabouts of the game. I have sent two emails, one directly to the company and one through pay pal and still have had no communication. Very poor customer service, have goggled the companies address and this shows a chapel which is not registered as a business. Now I have read the reviews, trading standards should close this site down - also the 5 stars look like they have been written by Galactic Games themselves (at least one of them says written by Galactic Games!) Atrocious behavior.

Good service, kept me updated on delivery and answered my question promptly! Delivered on time. Will use again!! Thank you!!

Brilliant Speed

Received the good (sent by 1st class) in less than 24 hours of the order!

Excellent price and speedy delivery. Would highly recommend.

Stay away from this seller, stay well away.

VERY poor experience with Galacticgames.co.uk

I purchased a game for the Xbox one. Unbeknownst to me my wife had bought the same game for our daughter.

Having read the website T&Cs i decided to cancel my order, allowable under their own terms as more order status had not changed to dispatched.

I received no confirmation that my order had been cancelled so watched my inbox for a few days, no updates from Galactic games whatsoever. I then tried to contact them hunting there web site for a telephone number not one in sight (This should serve as a warning!)

Sent them an email and completed their web contact us and nothing. Later that week I was checking my bank statement and could see a refund however it was only a partial refund. According to their own T&Cs I was eligible for a full refund as the item had not been dispatched.

I further sent another three emails with no contact from them at all.

Very poor company who i will definitely not be using again.

For those reading this you have been warned, look through other comments of missing games etc.