Galactic Games Reviews - www.galacticgames.co.uk

★★★☆☆
2.7 / 5
44% of users recommend this
  • Customer Service

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  • Value For Money

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Galactic Games - www.galacticgames.co.uk
Galactic Games - www.galacticgames.co.uk

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Latest Reviews

★★★★★

“RECOMMENDED”

Written on: 07/01/2020 by Ballard464 (1 review written)

Super fast and very good comms.Best value on the market when shopping around. Thank you… Read Full Review

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★☆☆☆☆

“Not recommended”

Written on: 01/12/2019 by Spears334 (1 review written)

Poor communication, wrong game sent, zero customer service. Will never use again and recommend nobody else does… Read Full Review

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★☆☆☆☆

“Zero Communication”

Written on: 12/11/2019 by 34Customer (1 review written)

zero communications to customers. Be warned their site is set up only to take your money, but Unable to log into the orders page and the account page on their website.. After waiting for notification of dispatch for a week I ended up getting a refund appear in my paypal. That is the only positive , that I got a full refund. This company needs to learn how to communicate with their customers as their customer service and website are extremely poor. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Faulty goods- no response ”

Written on: 02/01/2019 by Mahoneybx1990 (1 review written)

Avoid. Sent a faulty game & are not responding to my request for my statutory refund… Read Full Review

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★☆☆☆☆

“Takes money but no product”

Written on: 12/12/2018 by IsaiahDouglas (1 review written)

Ordered two games and four days later I believe my email address has been blocked when trying to access account details to find out the whereabouts of the game. I have sent two emails, one directly to the company and one through pay pal and still have had no communication. Very poor customer service, have goggled the companies address and this shows a chapel which is not registered as a business. Now I have read the reviews, trading standards should close this site down - also the 5 stars… Read Full Review

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★★★★★

“Good service”

Written on: 28/02/2018 by Howell106 (1 review written)

Good service, kept me updated on delivery and answered my question promptly! Delivered on time. Will use again!! Thank you!!… Read Full Review

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★★★★★

“Brilliant Speed”

Written on: 09/02/2018 by ZacharyMcDonald352 (1 review written)

Brilliant Speed Received the good (sent by 1st class) in less than 24 hours of the order!… Read Full Review

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★★★★★

“Excellent price and speedy delivery”

Written on: 26/01/2018 by jpPorter345 (1 review written)

Excellent price and speedy delivery. Would highly recommend. … Read Full Review

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★☆☆☆☆

“Only partial refund”

Written on: 13/10/2017 by Hunt136 (1 review written)

Stay away from this seller, stay well away. VERY poor experience with Galacticgames.co.uk I purchased a game for the Xbox one. Unbeknownst to me my wife had bought the same game for our daughter. Having read the website T&Cs i decided to cancel my order, allowable under their own terms as more order status had not changed to dispatched. I received no confirmation that my order had been cancelled so watched my inbox for a few days, no updates from Galactic games whatsoever. I then tried to… Read Full Review

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Was this review helpful? 3 0
★★★★★

“Amazing!”

Written on: 12/06/2017 by Kasonq298 (1 review written)

Game came a day early, cheaper than retail price, couldn't recommend them more! … Read Full Review

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★☆☆☆☆

“I ordered Metal Gear Solid -HD Collection. The item...”

Written on: 04/06/2017 by Umran (1 review written)

I ordered Metal Gear Solid -HD Collection. The item was apparently shipped but it never came. After 5 days I contacted them to let them know that I hadn't received it and they never replied back even after sending them many emails. I tried to claim through Skrill as it acts like Paypal but they said they had nothing to do with it. Even my bank won't recover it as they're saying I paid through Skrill. Anyhow I reported them to the Citizens Advice Bureau who will be investigating this company… Read Full Review

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★★★★★

“Brilliant service and great value”

Written on: 31/05/2017 by ecec8989 (1 review written)

Brilliant service and great value. We always try and use them because they are just the best… Read Full Review

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★☆☆☆☆

“Not new games!!”

Written on: 03/03/2017

There is no customer service whatsoever! The games they send are used games that they rewrap. There are no security tags on the side of the cases that there are supposed to be and 3 of the 4 games that were bought all said "not for resale" on the reverse. Total of 23 emails sent and not 1 single reply! Luckily payed through PayPal so did eventually get a refund. I would advise anyone thinking of buying from here to spend a few extra pounds and shop elsewhere… Read Full Review

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★☆☆☆☆

“DONT EVER USE”

Written on: 08/02/2017 by 492Bird (1 review written)

Ordered over two weeks ago and the game still hasn't arrived. They have taken my money straight away and do not reply to any of the emails you send them. Atrocious customer service. Do not use ever… Read Full Review

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★☆☆☆☆

“Terrible service.”

Written on: 21/01/2017 by 245McIntyre (1 review written)

Ordered a new game for a Christmas present, the game didn't work, so emailed many times did not have any response from them at all, in the end I went through PayPal, still they didn't reply, luckily I paid through PayPal and received a refund in the end. Would never buy from them again… Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 19/12/2016 by Trujillo285 (1 review written)

They take your money for their 'products' but you'll never receive them! No contact telephone number to get in touch with anyone and basically they are rogue traders! Avoid like the plague and do NOT purchase from this company!… Read Full Review

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★☆☆☆☆

“Still not arrived.”

Written on: 18/12/2016 by evosam (4 reviews written)

Ordered Black Ops iii on 13th Dec for my son's xbox. Promise of 1st class delivery and shipment within 24hrs. It is the 18th today and still no sign. Will start complaint with Paypay if not received by the 20th… Read Full Review

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★☆☆☆☆

“Ordered present not arrived no one answering emails ”

Written on: 16/12/2016

Ordered a game a couple of weeks ago. Ordered apparently shipped. Not arrived. Emails not being answered. No way of contacting or getting money back?… Read Full Review

Evosam's Comment

Written on: 18/12/2016

Same here, paid with Paypal so hoping for a refund.

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Evosam's Comment

Written on: 18/12/2016

Same here, paid with Paypal so hoping for a refund.

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★★★★★

“GREAT SERVICE”

Written on: 20/11/2016 by BIL83212 (1 review written)

Got my PS4 at great value and am getting pretty much the most out of it. … Read Full Review

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★☆☆☆☆

“Avoid like the plague....”

Written on: 10/10/2016 by mat4291 (1 review written)

I read the reviews but decided to test my luck as by paying via paypal you are protected. But this site is just a waste of time. Placed my order over a week ago and not heard anything since. No confirmation email or dispatch email. I've tried going back to there website to try and contact them and the site is under maintenance. It has been for the past 4 days. So now I have opened a case with Paypal. I will take my money elsewhere. There prices are not even cheap enough to bother with. The… Read Full Review

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