unfair pre-order system

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norris444's review of Base www.base.com

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“unfair pre-order system”

Written on: 19/09/2020 by norris444 (3 reviews written)

i pre-ordered Mario 3D all stars for £44.85. The next day they increased the price to £49.85. a few days later I get an email cancelling my order due to lack of stock. I emailed them suggesting that they had cancelled the lower price orders in favour of the higher priced ones. They replied saying "We have not cancelled the cheaper orders. Orders have been kept on a first come first served basis." My friend also pre-ordered the same item but the day after me and at the higher price of £49.85. His order was fulfilled so I emailed them again quoting his order number etc. They then replied saying "The person who cancelled the orders, actually kept a random selection of orders (they thought that would be fairer)"

The quotes are copied from the emails

  • Mario 3D All Stars

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