Disaster, will never order with Ace again

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AdrielO'Brien's review of Ace www.ace.co.uk

★☆☆☆☆

“Disaster, will never order with Ace again”

Written on: 01/12/2014 by AdrielO'Brien (1 review written)

First item off my order came and it was the wrong size, spent 20 minutes on the phone with Customer Services and had to re order it again and send back the incorrect size, 3 weeks later received a letter to say the item was now out of stock and wouldn't be sent...useless.

Second item, 1 month later and i'm still waiting for it to be posted to me....and i've already paid for it, spent 20 mins again on hold to customer services and gave up, sent an email and a week later i'm still waiting on a reply. Rang Customer Servies again (20 minutes on hold, again..but finally got through) and was told I need to fill in a missing items form.

I just want my money back!!!

Absolute nightmare shopping with Ace, yeah other shops cost a little more but it's definitely worth a little more money for a far better service.

  • various goods purchased at a cost of around £100

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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