Broken TV on arrival

1.6 / 5
14% of users recommend this
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RWestern2021's review of Superfi


“Broken TV on arrival”

Written on: 30/08/2021 by RWestern2021 (1 review written)

I ordered a Panasonic UHD TV, on offer as last one. Item arrived quickly, unpacked and set up. On powering up it was apparent that the screen was impact damaged. I checked the box and the shipping label was put OVER a hole in the box where it appears to have been pierced. This lined up with the damaged area.
I reported the TV as damaged, no further stock was available but I was offered the newer model with a £50 discount. I decided to wait until I got my refund. TV was collected by DPD, arrived 19/08/21 apparently.
10 days later no email from superfi, no refund and I am now raising as a dispute with PayPal. What a waste of my time.

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