Not an honourable company - Avoid

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Joolz47's review of Laptop Outlet -


“Not an honourable company - Avoid”

Written on: 23/03/2019 by Joolz47 (2 reviews written)

Bought 2 Asus Zenfone 4's, which turned out to be faulty (camera autofocus failed within 2 months of purchase.

Was offered refund or exchange over the phone, and opted for the refund as I had no confidence in the product having been let down at a critical non repeatable time.

Return process worked fine with DPD return handled efficiently - and that's where the commercial wheels fell off!!

I was then told that there would be a 15% "re-stocking charge" if I wanted my refund!! I had to move forward, so had no real choice but to accept since they had both my phones and my money.

The company engages in sharp practice, and frankly I would discourage anyone from buying from a company who choose to put you in a no win position and refused to honour the offer made initially.

  • Asus Zenfone 4 (X2)

    Goods purchased & cost

  • On time


  • Customer Service

  • Value For Money

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