Eposnow Reviews - www.eposnow.com

★★★★☆
4.2 / 5
80% of users recommend this
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Latest Reviews

★☆☆☆☆

“KEEP CLEAR!”

Written on: 05/09/2018 by craftsul (1 review written)

Now been using this company for 2 years and they still have not managed to integrate our Magento system with the Epos Now till. They have outsourced this to 3 different companies during this time, all have been very amateur and have failed! It has cost my company thousands. Absolutely disgusted with the level of service we have received. Over the last 2 years we have gone trough a number of Epos Now staff, as they are constantly leaving. Will be seeking legal advise! If you have got a Magento… Read Full Review

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★☆☆☆☆

“guys be careful. ive purchased epos now system last...”

Written on: 23/05/2018 by vbCook394 (1 review written)

guys be careful. ive purchased epos now system last year, it took 6 months for integration, after ive noticed that system dosent design for delivery and very slow softwere, DONT buy anything from them, lost 2000£… Read Full Review

Eposnow's Comment

Written on: 06/06/2018

Hello,

My name is Alice and I am responsible for customer experience at Epos Now.

I spoke with you on the day of your review however have been unable to get hold of you since.

Please email your account name and contact number to our support team email address and I will phone you again to agree a way forward. I have a potential resolution that I would like to propose following our last conversation so am keen to speak with you as soon as possible.

Kind Regards,

Alice

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★★★★★

“Great JOB!”

Written on: 24/04/2018 by TonyBaxter (1 review written)

Very Impressed - Great Help - Really went the extra mile THANKS!… Read Full Review

Eposnow's Response to TonyBaxter's Review

Written on: 18/05/2018

Hello,

Thank you for sharing your feedback with us!

I am delighted to read that you are impressed with the level of service that we provide. Our Support Team are at the heart of Epos Now and will always go the extra mile to ensure that your business is a great success.

Kind Regards,

Alice

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★★★★★

“Fantastic service on telephone support”

Written on: 13/04/2018 by 228Finnegan (1 review written)

I had a problem that i needed fixing and contacted support and spoke with a young chap who was simply fantastic. He took ownership of my issue and dealt with in such a way as to resolve my issue with no stress at all. he was polite helpful and very knowledgeable. I explained my problem and he fully explained to me how to resolve it and did it in a way i could understand and took the time to ensure i had fully understood. i come of the phone feeling great that not only had my issue been fixed… Read Full Review

Eposnow's Comment

Written on: 18/05/2018

Hello,

Thank you for sharing your feedback with us.

Reading your review has made my day and your comments reflect the fantastic job that members of our Support Team carry out on a daily basis!

We are here to help 24/7 therefore please don't hesitate to get back in contact if you require any additional assistance.

Kind Regards,

Alice

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★★★★★

“BEST EVER COM”

Written on: 07/03/2018 by 397McNulty (1 review written)

we love their system and help alwase ready to help… Read Full Review

Eposnow's Comment

Written on: 10/03/2018

Hello,

Thank you for providing such a fantastic review.

Reading your feedback has made my day and is a great reflection of work completed by our software and customer service teams.

I hope you have a brilliant weekend.

Kind Regards,
Alice

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★★★★★

“Fantastic service and highly recommend”

Written on: 04/03/2018 by Mikaela461 (1 review written)

We had an issue with payment integration but customer service team were brilliant, kept us informed and resolved the problem efficiently… Read Full Review

Eposnow's Comment

Written on: 05/03/2018

Hello,

Thank you for rating our service!

When things go wrong we are quick to react and I am glad that your payment integration is now working as expected. Payment integrations can save you time and money therefore are definitely a great investment for your business!

Our Support Team are at the heart of Epos Now and I am glad that they kept you updated and resolved the issue efficiently.

Kind Regards,
Jake

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★★★★★

“Great customer service from the person I dealt with,...”

Written on: 01/03/2018 by 341Goode (1 review written)

Great customer service from the person I dealt with, he was very helpful and resolved all my issues very quickly with polite manner… Read Full Review

Eposnow's Comment

Written on: 05/03/2018

Hello,

Thank you for rating the service that you have received and for scoring us as 5 stars!

Your comments describe the experience that we strive to provide every customer and I am glad that the phone call was as effortless as possible for you.

We are here 24/7 so please don't hesitate to get in contact again if have you have further queries or would like any training on how to get the most out of our software.

Kind Regards,
Jake

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★★★★★

“AMAZING CUSTOMER SERVICE”

Written on: 23/02/2018 by VelocityVape (1 review written)

We have bought a new Epos Now system and are in the process of setting this up. The training and support I have had from the person I dealt with has been absolutely amazing. Nothing is too much trouble for this man, he is friendly, patient and so knowledgeable. I have no hesitation in recommending Epos Now, and cant sing his praises highly enough… Read Full Review

Eposnow's Response to VelocityVape's Review

Written on: 05/03/2018

Hello,

Wow! What a fantastic review!

Our Implementation Team provide industry leading training and it is wonderful to read that you have enjoyed the training experience that we provide.

We recognise that all of our customers have different requirements and we tailor our training and approach to suit the needs of each individual customer.

It is wonderful to welcome you to the platform and we look forward to helping your business succeed.

Kind Regards,
Jake

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★★★★★

“Thank You ”

Written on: 23/02/2018 by KateNew (1 review written)

We have had issues for a while with our Till being super slow but we called in last night and the person we were speaking to helped us to clear the issue in no time at all. Our till is now running so smoothly and we're very happy with it… Read Full Review

Eposnow's Response to KateNew's Review

Written on: 05/03/2018

Hello,

Thank you for sharing your feedback with us.

Our Support Team are our biggest asset and I am pleased to read that we were able to help you. We are available over the phone 24/7 so please don't hesitate to get in contact if there is anything else that we can assist you with.

Kind Regards,
Jake

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★★★★★

“Great Product, excellent service”

Written on: 23/02/2018 by Townsendsc351 (1 review written)

We have recently had the pleasure of purchasing an EposNow system for our multi branch plumbers merchant. Despite huge trepidation of transferring our system from manual to electronic I have been overjoyed with the ease of implementation thus far. From start to finish EposNow have supported our needs both with software training and hardware setup. The support staff are second to none and have always helped us when we needed it. The engineer who came out to fit our equipment was courteous and… Read Full Review

Eposnow's Comment

Written on: 05/03/2018

Hello,

Thank you for providing a review.

Our Support Team are at the heart of Epos Now and it is brilliant to read that you have been impressed by the high standard of service that has been provided.

Our software has been developed based on customer feedback and we are extremely grateful for the comments that you have shared. I would love to get your ideas around future features that you would like us to implement, and if you have any suggestions following your 'go live' date please share them on our 'Feature Vote' page.

I wish you and your business lots of success and if you require any further training or support please don't hesitate to get in contact.

Kind Regards,
Alice

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★★★★★

“Assistance to link Product Ids to Sku Codes”

Written on: 21/02/2018 by Gracegentle (1 review written)

I had to ring Eposnow Support as I was trying to establish how to link the Product Code to the SKU code in readiness for providing this information to the team who are importing the products from my till onto my website. I have to say my technical knowledge is passable but the person I dealt with who assisted me in understanding how to go about this task was extremely knowledgeable, understanding of my requirement and assisted me greatly. He was very patient, provided clear instructions and… Read Full Review

Eposnow's Response to Gracegentle's Review

Written on: 05/03/2018

Hello,

Thank you for providing such a fantastic review. I have shared your feedback with the member of our Support Team who you spoke with and he is over the moon with your comments!

If you require any further assistance please don't hesitate to phone through to our Support Team or message us on Live Chat. We are here to help 24/7 so will always here when you need us!

Kind Regards,
Jake

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★★★★★

“EposNow Software Installation and Hardware Integration ”

Written on: 21/02/2018 by SantosandPayne (1 review written)

The person I dealt with was extremely patient and a true professional when assisting us with getting our system up and running. We encountered a lot of problems and issues with software mostly, least of all Microsoft! Throughout the whole process he remained positive and kept going until all issues were eventually resolved. An awful amount of time was spent on the phone, but it was worth it, as we were able to open our second shop albeit a few days late! At every stage of the process he… Read Full Review

Eposnow's Response to SantosandPayne's Review

Written on: 05/03/2018

Hello,

Thank you for sharing your feedback.

It is brilliant to read that you have been well looked after by our Implementation Team! I have passed on your feedback to your Implementation Manager and he is delighted with your kind comments.

Good luck with opening your second shop! If you require any further assistance please reach out to us over the phone or on live chat.

Kind Regards,
Jake

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★★★★★

“Excellent service and till”

Written on: 20/02/2018

Two guys assisted me today and got the job done. Thank you again. Great service from a great company. Thank you guys… Read Full Review

Eposnow's Comment

Written on: 21/02/2018

Hello,

Thank you for taking the time to write a review.

Reviews like this are a great way to recognise employees who continually provide a high level of customer service and I will pass your feedback on straight away!

If you require any further assistance please don't hestitate to phone us on speak to a member of the team on live chat.

Kind Regards,
Alice

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★★★★★

“Exceptional service”

Written on: 17/02/2018 by JanelleKennedy (1 review written)

I run a fast paced business and recently had the challenge of finding a new point of sale software that would provide me with key information needed for rapid growth. I made the decision to go with Epos Now following a recommendation from a friend and it has been one of the best decisions that I have ever made. I felt very well supported throughout the sales process and received a tailored proposal which catered for all of my requirements. After purchasing the software I received training from… Read Full Review

Eposnow's Comment

Written on: 21/02/2018

Hello,

Thank you for providing such a fantastic review!

Our aim is to improve the lives and businesses of business owners and I am thrilled to read that you have found the on-boarding process seamless.

We are delighted to welcome you to our platform and look forward to watching your business flourish!

Kind Regards,
Alice

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★★★★★

“Great system ”

Written on: 17/02/2018 by syThomas133 (1 review written)

Great system and easy to use the person I dealt with gave great help in setting it up would highly recommend… Read Full Review

Eposnow's Comment

Written on: 21/02/2018

Hello,

Thank you for sharing your feedback.

I am delighted to read that you are impressed with the software and knowing that you would recommend us to other businesses is a massive compliment!

If you require any additional training or support please don't hesitate to get in touch.

Kind Regards,
Alice

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★★★★★

“The person I dealt with has been invaluable throughout...”

Written on: 16/02/2018 by Cheyanne495 (1 review written)

The person I dealt with has been invaluable throughout this process. Nothing has been too much trouble even though I was giving her different phone numbers as to where I would be for training!! What I thought would be a stressful process has been smooth running and actually quite enjoyable… Read Full Review

Eposnow's Comment

Written on: 21/02/2018

Hello,

Thank you for providing a review.

We pride ourselves on the high standard of training and support that we provide and feedback like this is a great way to recognise our customer service teams!

Please keep in contact and let us know if there is anything we can do to contribute towards the success of your business.

Kind Regards,
Alice

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★★★★★

“Simple system to use with excellent support”

Written on: 15/02/2018 by TheGunRoomIvybridge (1 review written)

Not only is the system very simple to use for shop front and back room staff with some excellent features but the support has been fantastic. We have had a few teething problems, large caused by our own initial rushed set up and we have had seemingly no limits to time on the phone when we have needed, issues have been escalated and resolved as swiftly as you could ever expect… Read Full Review

Eposnow's Response to TheGunRoomIvybridge's Review

Written on: 21/02/2018

Hello,

Thank you for sharing your feedback.

I am thrilled to read that you are pleased with our software and are making use of the features! We have built all features based on customer feedback and would love for you to have your say on future features by sharing your suggestions and voting for what you would like us to implement through 'Feature Vote'.

Our Support Team are at the heart of Epos Now and it is brilliant to read that you rate the service as highly as I do.

If you require any further assistance please don't hesitate to get back in contact!

Kind Regards,
Alice

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★★★★★

“Excellent ”

Written on: 23/01/2018 by TanyaWilson (1 review written)

Efficient and professional service. Very helpful staff talked me through every step of the process. Very happy… Read Full Review

Eposnow's Comment

Written on: 25/01/2018

Hello,

Thank you for providing a review.

I am pleased to read that you experience with Epos Now has been positive and your setup is now complete.

We are available to provide support 24/7 therefore if you require any further assistance please let us know.

Kind Regards,
Alice

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★★★★★

“Great service”

Written on: 03/01/2018 by Colonel74 (1 review written)

I was a little unsure on which company to choose for my new EPOS system. I'm glad that I choose 'EPOS NOW' as the level of service I received was fantastic and nothing was to much trouble… Read Full Review

Eposnow's Response to Colonel74's Review

Written on: 09/01/2018

Hello,

Thank you for sharing your feedback.

The comments that you have provided mean a lot to our team and I am delighted that choosing Epos Now was the right decision for you.

We are continually looking to improve our product and services, and if you have any further feedback please contact our Customer Engagement Team.

Kind Regards,
Alice

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★★☆☆☆

“hidden costs and poor customer service”

Written on: 28/11/2017 by Luke420 (1 review written)

eposnow sales guy even on my asking did not tell me there is a monthly cost to pay after a year. if you don't the till stops working. the hardware like scanner and printer are very poor quality and after sales service is very poor. the till does the job but needs a broadband connection without it will not work at all… Read Full Review

Eposnow's Comment

Written on: 04/12/2017

Hello,

Thank you for sharing your feedback.

I am sorry to read about your experience and I am keen to speak with you to understand the challenges that you have faced. When things go wrong, we are keen to rectify them and I would love the opportunity to work with you to transform your journey with Epos Now.

Please email your contact details to us and I will be in touch straight away!

Kind Regards,
Alice

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