Electricurls Reviews - www.electricurls.com

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Latest Reviews

★☆☆☆☆

“dont use electricurls”

Written on: 18/03/2015 by mariam1234 (1 review written)

impossible to get hold of, emails returned and no phone number listed. very very dodgy. use only reputable companies you have researched properly before hand… Read Full Review

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★☆☆☆☆

“Low life scum”

Written on: 20/11/2012

i too was duped by Electricurls and by paying through Google wallet. I ordered on the 31st Oct and received emails from Google wallet letting me know that money had been processed and that my goods had been despatched. Not once did i receive any communication from the company itself.Surprise surprise i've not received any goods and Google wallet just keep giving me the same crappy answer which is offering mediation.How can they offer this service when the company does not EXSIST! This i've… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM ELECTRICURLS BEWARE CITY GLOBAL...”

Written on: 17/11/2012 by debsactually (1 review written)

Ordered a tumble dryer paid through Google wallet 24/10/2012 now November 17th 2012 no dryer not answering emails telephone number rings out this company is a fake they are thieves. The site looks good and you are duped by the fact they used Google wallet to pay through.That is all they have is a nice looking site and empty promises what they don't have is your goods that you pay for. I wouldn't recommend to my enemy never mind a friend they are pond life burglars that don't even have to… Read Full Review

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★☆☆☆☆

“DIDN'T SEND MY ORDER!!!”

Written on: 15/11/2012 by PG1980 (1 review written)

Ordered an LG Home Cinema system with these scammers and all looked ok initially, got an email from Google Wallet who I paid through and got an email from Electricurls to say that I would be getting a free gift as a new customer and my item had been dispatched. 5 days later an electic blanket turns up and no sign of the Cinema System, sent various emails but nop response, called them and no answer just music on a loop. Eventually complained to Google Wallet and they advised they no longer… Read Full Review

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★☆☆☆☆

“Do not think ”

Written on: 14/11/2012 by elbowpatches (1 review written)

As other reviewers, this company took my money and never sent anything. Google wallet and credit card companies have been informed. Looks like contacting the police is wise too. There had only been one review on here before and the site looked impressive but I worried when it said payment to City Investments Global not electricurls. Lots of calls and e-mails - no response; do not use this company or any associated with City Investments Global Ltd… Read Full Review

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Elbowpatches's Response to elbowpatches's Review

Written on: 14/11/2012

Oops, this didn't work correctly!!

Goods yet to turn up after nearly 3 weeks and almost 2 weeks since having an e-mail saying it was being delivered.

Company moved from Wolverhampton to Cardiff now. Company directors seem to change every year.

Very disreputable in my opinion - DO NOT USE!!

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★☆☆☆☆

“Don't buy from it and don't think that because it uses...”

Written on: 10/11/2012

Don't buy from it and don't think that because it uses Google Wallet that it is safe. It is not. I ordered a tumble dryer 8 days ago. It said it was being delivered last Saturday. We've heard nothing a week later. The site also has 2 addresses, 1 in Wolverhampton, 1 in Cardiff. They never answer the phone number which just rings out, and obviously don't answer e-mails either… Read Full Review

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★☆☆☆☆

“These are worthless thieves”

Written on: 09/11/2012

I ordered a fridge freezer £215 spoke to a woman who confirmed the order the we got a delivery date but never turned up Contacted trading standards they didn't help told me to wright to them phoned police who are looking into them as it is fraud Or theft by deception who knows we contacted bank they are going to try and get are money back. so thanks electricurls for robbing me so close to christmas … Read Full Review

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Nicebutdim's Comment

Written on: 09/11/2012

I got my money back from Google Wallet.

Click on 'Return/Refunds/Exchanges' then on the scroll down and click on 'File a claim with our specialists,' then fill out the form.

They know by now the company behind the website was fraudulent so I expect they will turn round a refund very quickly.

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★☆☆☆☆

“Scam.......Stay well clear”

Written on: 07/11/2012 by debbieMac11 (1 review written)

Ordered a hoover Dyson but it has not turned up, cant contact them, by phone or email...Should like to warn people to stay clear...trying to get refund from Google wallet or hsbc… Read Full Review

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★☆☆☆☆

“Scam! Do not use! ”

Written on: 07/11/2012 by yuri.d (2 reviews written)

Ordered a dishwasher - not arrived. Hope can get a visa refund from the bank. What is interesting- an email was sent about a supposed delivery date- of course nobody turned up! Uncountable. I do not believe that police will be interested. That's why scoundrels like them prosper… Read Full Review

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★☆☆☆☆

“Apalling! Don't bother! NO STARS AT ALL REVIEW!”

Written on: 07/11/2012

Like all the other reviews, I ordered a tumble dryer on 24th October, and spoke to someone regarding the order the following day. All seemed OK, until the delivery did not materialise and all calls and e-mails then went unanswered - even to Google Wallet! Needless to say, I will not recommend them to anyone, but they now seem to have disappeared! No great loss. I am now attempting to recover my money through the bank and recommend you ring and ask to initiate a debit chargeback. My bank… Read Full Review

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★☆☆☆☆

“0 STAR REVIEW”

Written on: 07/11/2012 by mitsy1234 (1 review written)

Wish I had read the reviews prior to buying from this company. £729 down, no tv, no contact via phone or emails. Lost working days due to delivery dates. No website now! Reported to Fraud Police and Band and Trading Standards. I want my money back - DO NOT TOUCH THIS COMPANY OR HAVE ANY DEALINGS WITH AT ALL. There is nobody to talk to if anything goes wrong... let alone if your products don't turn up!!!!!… Read Full Review

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★☆☆☆☆

“Don't even think about it!”

Written on: 06/11/2012

Unfortunately I have had the same experience as many others here. Hopefully others can avoid making the same mistake... Their site seems to have disappeared now, but initially had service from them (a response to an initial emaiL), and confirmation the goods had shipped - then time ticked by, no delivery, no answer via phone (goes around in a loop on hold indefinitely), no response to emails, and site is now gone. Have made a lot of online purchases over the years, and never had an issue -… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 06/11/2012

I ORDER A WASHING MACHINE ON THE 23/10/2012 AND IT AS STILL NOT BIN DELIVERED YET , I HAVE BIN CONED OUT OF 299 POUNDS THE WASHING WAS FOR A 72 YEAR WOMAN DO NOT USE THIS COMPANY ELECTRICURLS THEY ARE CON MERCHANTS I USED A MASTERCARD TO PAY FOR GOODS SO HOPE TO GET MONEY BACK… Read Full Review

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★☆☆☆☆

“very worried it's a scam”

Written on: 06/11/2012 by derevelee (1 review written)

ordered a vacuum from this site on the 28th still nothing rang 4 or 5 times no answer no reply to emails either now the site has also disappeared… Read Full Review

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Elbowpatches's Response to derevelee's Review

Written on: 14/11/2012

exactly the same - trading standards say to contact credit card company who are looking into it

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★☆☆☆☆

“SCAM-GOOD HAVEN'T ARRIVED, NO ANSWER TO EMAILS OR CALLS”

Written on: 06/11/2012

Same experience as other users. Goods haven't arrived, emails are returned and phone rings for 17mins and then goes onto answer phone. Have contact Google Wallet for mediation and have also requested a refund from my credit card. I just hope I get £1,349.00 from the TV I ordered. I'd also like to point out that Google Wallet seems wholy inadequate for such a strong name in the online world and will certainly not be using them again… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 05/11/2012

No response to phone calls, appears to bd a looped message. Emails returned by postmaster and that is direct emails from their website. Then I tried to check my order and I no longer have an account. Funny enough I left an item in my online basket and keep getting messages to see if I want to complete this order. I'll let you decide… Read Full Review

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★☆☆☆☆

“Poor Customer Support, Item Still Not Arrived”

Written on: 05/11/2012 by PKyle13 (1 review written)

I purchased an iPhone on the 26th and the product was supposed to be dispatched the following Monday... It's now been over a week and my orders supposedly only just been dispatched. I'm going to give it until the end of this week before I report the site to the police and TRY obtain my funds back from Visa or my bank. Definitely won't be buying from this company again in the future. Oh I also tried contacting the company on numerous occasions over the phone and via email but I've heard… Read Full Review

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★☆☆☆☆

“Do not use - they are a scam”

Written on: 05/11/2012 by NiceButDim (2 reviews written)

Ordered a washing machine over a week ago. Not arrived. They do not reply to email or phone. They've even removed their contact phone number from their website. Google checkout is pretty poor as well. There doesn't appear to be any of the consumer support you get with PayPal… Read Full Review

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Internetmug's Response to NiceButDim's Review

Written on: 05/11/2012

Looks like you've been "had" the same as me. I ordered a £400 Bosch washing machine. (have entered a review as well) I have tried to do checks via companies house and then directors have changed on a regular basis. The company "headquarters" have moved in the last week from London to Wales. I have opened a case with Trading Standards and Visa.

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Nicebutdim's reply to Internetmug's Comment

Written on: 06/11/2012

Internetmug,

I have also advised my credit card provider so I expect I'll get my money back. Tried to advise Google Wallet but they do not have a contact email or phone number. I contacted the FSA and express my suprise that they can license eMoney providers but not hold anything more on file than a physical address for them - in this case for Google Payment Ltd.

I think Google make PayPal look exemplary. I certainly won't be using google checkout again.

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Internetmug's reply to Nicebutdim's Comment

Written on: 06/11/2012

Agree entirely. I have raised a dispute with Google wallet, but they seem next to useless. I certainly won't be using them again. My only concern is that by using Google wallet as an intermediary, will visa refuse my chargeback? The chargeback scheme is only a voluntary code subscribed to by banks, and visa debit purchases do not have any protection in law unlike credit card purchases.

Good luck with your refund

My advice to anyone making an online purchase in future would be to use your credit card. I have certainly learnt my lesson.

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Nicebutdim's reply to Internetmug's Comment

Written on: 06/11/2012

How did you raise a dispute with Google Wallet? It may sound silly but I couldn't work out how to do this.
My google Wallet was linked to a Visa credit card so I expect I'll be covered, but I'd still like to raise a dispute with Google Wallet just to ensure that they don't let this company get away with our money.
I also reported it via actionfraud.
May be worth others doing liekwise

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Unhappybunny46's reply to Nicebutdim's Comment

Written on: 10/11/2012

Hi,
I have been waiting for a tv and ps3 seen all these postings on here this morning and am horrified. Have reported to credit card company and action fraud as you suggested and have managed to report to google, on bottom of emails s a contact google wallet help hit this then go to google wallet online service then type in report fraud in search box, all comes up in dollars but allows you to change to pounds. I thought I was protected but my credit card company have said not guaranteed I get money back. One was my sons Xmas present!! Not a happy bunny right now

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Internetmug's reply to Unhappybunny46's Comment

Written on: 12/11/2012

I sent my chargeback forms to Natwest Visa this morning to progress my claim. However, I have just got back from work and I have an email from Goggle wallet stating they have refunded me in full, which should process in no more than 3 working days. Happy days if true! If the transaction completes, my faith will be restored in Google to a degree, however Google need to be more thorough in vetting companies who use their service otherwise Google wallet is doomed to failure. I'll keep my fingers crossed for everyone else's refunds

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Unhappybunny46's reply to Internetmug's Comment

Written on: 13/11/2012

I have done the claim to google but have not even had an acknowledgement it's been received. Is this normal?

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Nicebutdim's reply to Unhappybunny46's Comment

Written on: 14/11/2012

yes it is normal. I would suggest that if you don't hear from them in the next couple of days try again.

FWIW these are the instructions they sent me ... go to https://www.google.com/support/wallet/bin/answer.py?answer=1690181&topic=8955

Click on 'Return/Refunds/Exchanges' then scroll down and click on 'File a claim with our specialists,' then fill out the form.

HTH

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Internetmug's reply to Nicebutdim's Comment

Written on: 14/11/2012

Hi,

just to let you all know my refund appeared in my account today from Google. Don't give up. You shold get your money back.Good luck................

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★☆☆☆☆

“DO NOT USE!!!!!”

Written on: 04/11/2012 by kezbez (1 review written)

ordered £550 worth of items,was told delivery would be in 3 to 5 days, after 3 days still no tracking number/delivery date, telephone number is never answered, just a loop.now my sign in details have disappeared from website as if i never existed! credit card informed, paid with google wallet not that seems to matter! avoid at all cost and keep your hard earned cash in your pocket!iphone… Read Full Review

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Immi281's Response to kezbez's Review

Written on: 05/11/2012

did you get the delivery or your money back?

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★☆☆☆☆

“SCAM. SCAM. SCAM. AVOID!!!!!”

Written on: 04/11/2012

*****************Do not use this company**************** I was fool enough to order a £400 washing machine. Website looks good and updates via email appeared genuine. Payment process appeared proper and I was content I had found what I wanted at a great price. However When the machine did not attive I made numerous attempts to make contact with Electricurls via email and phone. Surprise surprise no response. I then made contact with the courier firm(Parcel2go)and via live web chat, i was… Read Full Review

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Internetmug's Comment

Written on: 05/11/2012

Just to give an update, my purchase is now in the hands of the visa retailer disputes section and the matter has also been referred to Trading Standards. Again, **please** listen tot the advice of the reviewers on this site and do not use this company

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Internetmug's Comment

Written on: 05/11/2012

Further update to my last. I have made checks with Companies House. Electricurls are a subsidiary of a company called City Investments Global Ltd. Reg: 7343991. Their company history was described to me as dubious.

Just to let you know, if you have also lost money I would recommend you report it online to actionfraud.

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Jimbo1978's Comment

Written on: 05/11/2012

have done exactly as you suggest as I've found out all the things you mention above.. very concerning, I've informed the police and I'm beginning a VISA chargeback process.

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Internetmug's Comment

Written on: 06/11/2012

Hi Jimbo,

since my last update I have traced the webhosts for electriurls I have raised a ticket with them in the hope that they will take the website off line, as I cannot beleive it is still active, and no doubt continues to fleece other unsuspecting customers.

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Jimbo1978's Comment

Written on: 06/11/2012

me too!! bigcommerce.. if they are as we suspect then they should be offline soon!

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