TERRIBLE CUSTOMER SERVICE

★★☆☆☆
2.0 / 5
24% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Mia263's review of Digital Village, www.dv247.com

★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE ”

Written on: 29/09/2020 by Mia263 (1 review written)

my subwoofer that i bought from them was making a crackling sound, called their customer service they advised to send it back i advised them i didnt have the original box they said package as best i could, did this wrapped the whole thing in fragile tape just to make sure it was treated kindly by their courier, had to chase them constantly to find out did they have it and how long was it going to take to be told that the sub arrived damaged and was my fault , the packaging had been ripped and the photos they sent looked like the sub had been kicked around by a rhino the sub on every corner was caved in, i advised them this was labled as fragile and was wrapped in loads of packaging and was told to send as best i could , their returns department ignored email after email eventually they said they would only fix the original issue and the sub would return back in the damaged state it was in i obviously tried to argue this only to have my emails ignored i am still chasing this and getting nowhere fast. When i first called them they were brilliant i was singing their praises at how easy this all was and was about to spend a lot of money with them upgrading sound cards and speakers in my studio even though they were slightly more expensive than other places i though well their customer service was brilliant so it would be worth it but how wrong i was. DO NOT EXPECT ANY KIND OF CUSTOMER SERVICE ONCE THEY HAVE TAKEN YOUR MONEY. I have repeatedly asked for a manager to get no response and i believe their returns department actually dropped this item so they didnt have to repair this due to the way this has been treated , my friend sent me a pair of adam a7 speakers sent via dpd in just a box with no packaging via switzerland with one bit of tape on to hol the box in place and you know what they arrived perfectly no dings and no issues , it didnt even have fragile on the box so how can mine be treated so bad !

  • subwoofer

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Christopherpengelly's Comment

Written on: 06/10/2020

still waiting for a response from them 2 emails ignored

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