Worst shop on the planet

★★☆☆☆
2.1 / 5
26% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Bostong142's review of Digital Village, www.dv247.com

★☆☆☆☆

“Worst shop on the planet”

Written on: 24/08/2019 by Bostong142 (1 review written)

Dont use DV247 aka musicstore.dePurchased a Steinberger guitar and a Gibson Les Paul last year both delivered with faults. Steinberger tremolo unit squeaked and pickup on les paul didn't work. Store refused to help stating items were tested before being shipped. Gibson kindly sent me replacement pickups after seeing service report from a guitar tech stating pickups were faulty. Guitar tech also repaired Steinberger at a cost to me of £25.Also got a tube amp doctor silencer which got a fault within months. Returned it to store and then told I had to pay for repair. After threatening legal action they sent a replacement unit 10 weeks later, which after a few hours use started to smell of burning and the controls stopped working. Emailed company and they just ignore all communication.

  • £2,200

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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