Send in the clowns

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Stealth99's review of Comet - www.comet.co.uk

★☆☆☆☆

“Send in the clowns”

Written on: 16/03/2021 by Stealth99 (1 review written)

Ordered a mobile phone on 3rd March, item dispatched 3rd March with a delivery date of 8th March.
My eyebrows were rasied when the Parcelforce tracking number failed to work, however I emailed Comet about this.
8th March came and no surprise that the item was not delivered.
Contacted the clowns (sorry Comet) on 9th March, they said that they would contact Parcelforce and conduct an internal investigation.
I rang the clowns on the 10th, 11th and 12th March for an update, got the same response (matter under investigation) and they could not provide an update until Monday 15th March.
I contacted Parcelforce on the 12th March, received an email from them on the 14th March confirming that they were still waiting to receive the item from the sender (Clowns / Comet) hence the reason why the tracking number did not work, I forwarded the email to the clowns and also demanded that they ship the mobile phone under "Next day delivery" due to the incovenience which they had caused to me).
I contacted the clowns on Monday 15th (in the morning) for an update, I was informed that an update could not be provided until 4.00pm that day ?
Received a phone call after 4pm to confirm that the matter was still under investigation, however they would be shipping a moble phone to me, but would not know the tracking number until Tuesday 16th March.
So here I am (Tuesday 16th March at 12.45pm) still awaiting confirmation that the item I ordered on 3rd March has been shipped and a tracking number which actually works, no confirmation that the item will be sent "Next day delivery".

Only one star given as you cannot submit a review with no stars.

This is / was my first experince with Comet and it will be my last.

I have never experienced such a incredibly poor level of customer service, total incompetence, complete lack of customer skills or care.

Above all I have zero faith, confidence, trust or believe in anything that these clowns have said.

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