Very poor customer experience

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hereu2's review of BIGUp Gadgets - www.bigupgadgets.com

★☆☆☆☆

“Very poor customer experience”

Written on: 19/07/2020 by hereu2 (0 reviews written)

I ordered a cable for my iMac from bigupgadgets and they sent a different one to what I ordered. Email response was every 2-3 days and they would not accept they sent the wrong item even after I sent picture proof. They slowly went through the motions but in the end, they wouldn't accept their fault and said they sent me what I ordered and that was the last contact. I would never recommend buying from bigupgadgets as they send a cheaper (old stock) part and claim they sent you what you ordered.

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