Battery Masters Reviews - www.batterymasters.co.uk

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★★☆☆☆
2.3 / 5
33% of users recommend this
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Latest Reviews

★☆☆☆☆

“Battermaster.co.uk Ultramax Baruch Enterprises Awful...”

Written on: 02/07/2020 by boffy (1 review written)

Batterymaster.co.uk - Part of Baruch Enterprises LTD. You should believe the other bad reviews. They match my experience. I have never had such appalling treatment in my 20 years of buying online. Note:If you have to contact them by phone they only offer a premium rate 0871 number. What happened?: I made a simple order from the website for 2 Ultramax batteries. They sent me 2 lower rated Ultramax batteries that they sold at a cheaper price at that time. I noticed immediately and… Read Full Review

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★☆☆☆☆

“Ignores emails and does not supply shipping information”

Written on: 25/09/2019 by msCostello55 (1 review written)

I had to send repeated emails over several weeks asking if it had been shipped (to a Greek Island) and what the tracking number was. This was important as it was being sent to a holiday home and needed to make sure I was still there to receive it. They only replied after I contacted Paypal. No apology - just telling me it had been shipped. The battery had arrived by then. If you expect tracking data or even to have your emails answered go elsewhere… Read Full Review

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★☆☆☆☆

“Terrible Service ---- Don't Use.”

Written on: 22/04/2019 by zcLockhart190 (1 review written)

I am amazed that this company can still operate. I have complained to them many times about a battery purchase less than six months ago. NO RESPONSE. I have emailed, three times initially only to be told after phoning they had not received anything and should try again. A further three emails and a letter has not been answered. Good purchase if everything goes well but if not rubbish. Should not be allowed to operate like this and wonder if Trading Standards are aware of this rogue operator. … Read Full Review

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★★★★☆

“Better than the negative reviews”

Written on: 10/04/2019 by MrBond00000007 (1 review written)

Having read the negative reviews only AFTER ordering I was pleased that all went well. Ordered alarm battery on a Friday and it arrived on Tuesday. It was a good price and no extra charge for delivery. Only negative comment was the fact there was no email as mentioned in the order confirmation to, ‘track after item dispatched’ as was promised. Other than that there were no issues… Read Full Review

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★☆☆☆☆

“Terrible service - avoid at all costs!”

Written on: 25/02/2019 by Keithcjohnston (1 review written)

Ordered a golf trolley battery in May 2016. Battery packed in during January 2019 and during a live chat they agreed it was defective. I had a printed 5 year guarantee (due to the top quality components!!!) so looked for some recompense however they claimed the guarantee was a “misprint”. They stated that their maximum guarantee is 2 years on these batteries. Trading standards indicated I had a good case of breach of contract but the company are now ignoring my emails. Do not believe… Read Full Review

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★☆☆☆☆

“Do not use ”

Written on: 23/10/2018 by Andrew5024 (1 review written)

Terrible customer service they have got your money and don’t want to know… Read Full Review

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★☆☆☆☆

“Do Not use this company. Bad Service”

Written on: 11/05/2018 by Henderson64 (1 review written)

I received a battery without the acid pack. The only way to let them know is an 0871 number at 25p per minute or an email they do not reply to. I have given them my money without getting what I paid for. I will spread my feelings across all the social media platforms that I use… Read Full Review

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★★★★★

“Excellent sevice & prices”

Written on: 23/10/2017 by Liaf344 (1 review written)

Very clear and clean website. ordered what I wanted. Got delivery in a couple of days. Very professional and good service. Would recommend it to friends… Read Full Review

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★★★★★

“Excellent sevice & prices”

Written on: 21/10/2017 by roger613 (1 review written)

Very clear and clean website. ordered what I wanted. Got delivery in a couple of days. Very professional and good service. Would recommend it to friends… Read Full Review

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Was this review helpful? 0 1
★☆☆☆☆

“False advertising ”

Written on: 02/04/2017 by 420Gilbert (1 review written)

False advertising......!!!!! £40 for a £20 battery ......!!!! When the advert says 2xbatteries and I've paid a sum equivalent to two batteries that's exactly what I expect to be delivered. Of course I only received one battery. When I queried it, I was sent a copy of my order clearly stating a total of one product ordered and a brief statement claiming I only ever ordered one battery. I believe I was purchasing one item consisting of 2 batteries via a link from batterymasters advert. An… Read Full Review

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★☆☆☆☆

“Terrible Service!”

Written on: 31/10/2015 by btCoyne146 (1 review written)

Do not use! Very abrupt! They have misleading adverts and do not supply what you purchase! When I called them to rectify the situation the man was extremely rude. Avoid at all costs!… Read Full Review

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Was this review helpful? 1 0
★★☆☆☆

“Avoid this supplier”

Written on: 09/04/2015 by Veronicac400 (1 review written)

I ordered a common UK Vehicle battery and paid, it was shown as in stock on the web site. I received a mail saying that they were out of stock and would get the battery quickly. After a week I sent a mail asking about progress. I received no reply. After another week I sent another mail asking about progress again there was no reply. It doesn't take much effort to send a short mail. Eventually I had to get PayPal to intervene and I received a refund. They get 2 Stars because I got a refund… Read Full Review

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Was this review helpful? 1 0
★★★★★

“Excellent Customer Service”

Written on: 22/09/2014 by strugglinauthor (12 reviews written)

I ordered two batteries from Battery Masters for a Response alarm. The items were for delivery to Spain but unfortunately I omitted to confirm whether they would be sent by courier or Royal Mail. This was important as the destination was a PO Box and for whatever reason, the Spanish postal system will not accept deliveries from couriers. By the time I called Battery Masters to check they had already dispatched the batteries. All credit to them - they didn't hang around! So I now needed to… Read Full Review

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Was this review helpful? 0 1
★★★★★

“BATTERY MASTERS EXCELLENT SERVICE”

Written on: 17/06/2014 by ianwigglesworth (1 review written)

I needed to replace the batteries in my electric lawnmower. This comes with a very basic charger not really ideal for the REC12v 10ah batteries, so I bought two new batteries and the YCP0224V charger from Battery Masters through their website and I received great service, speedy delivery which was cheap when considering the weight of all the items! All works perfect. Thanks… Read Full Review

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★☆☆☆☆

“AVOID BATTERY MASTERS : Worst Online Purchase”

Written on: 09/05/2013

Battery Masters has provided a terrible experience and I would certainly not recommend using them. They sell batteries for various different vehicles at seemingly good prices, however the rest of the service has less to be desired. Although the delivery was quick this turned out not to be necessary as they had dispatched the wrong item. It took 3 days to get them to agree to take the item back and send out nearly the correct one, because they said "we are waiting for a delivery on that item"… Read Full Review

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Robbar123's Comment

Written on: 19/03/2014

Dear Customer,

We are sorry you have had this bad experience.

Battery masters supply over 1m customers a year. To have even this one complain is not acceptable. So, please contact us with your details and we will look at your complain.

Customer services
Batterymasters.co.uk


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Ianwigglesworth's Comment

Written on: 17/06/2014

I needed to replace the batteries in my electric lawnmower. This comes with a very basic charger not really ideal for the REC12v 10ah batteries, so I bought two new batteries and the YCP0224V charger from Battery Masters through their website and I received great service, speedy delivery which was cheap when considering the weight of all the items! All works perfect. Thanks

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