Poor service

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  • Customer Service

  • Quality of website

  • Value For Money

131Batchelor's review of Battery Masters - www.batterymasters.co.uk

★☆☆☆☆

“Poor service”

Written on: 25/05/2021 by 131Batchelor (1 review written)

Several trading names. Batterymaster, Baruch, they even have to ask which website was used.
Any problems will cost you dearly on their premium rate phone line. Pay extra, go elsewhere and get better service. It will cost you less.
They sent the wrong battery: the terminals didn't fit. Their website didn't show the one I ordered as out of stock. They ignored my emails, and after several days I had to phone them. They apologised offered an alternative, arranged for collection and new delivery. The collection was as agreed, but no delivery. My emails were either ignored or they supplied the wrong tracking number. Another phone call, where they made excuses that it was the warehouse, and will be with me in 24hrs (but that is what they said 3 days ago).
To their credit it did turn up in time, but the whole process took 10 days rather than 2, wasted my time, and I had to pay extra for the calls. (£4+/call)
Do not use. If (when) there is a problem you will pay for it. This is how they make their money - any problem means profit for them.

  • Battery £40

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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