AV Partsmaster Reviews - www.avpartsmaster.co.uk

★★★★☆
4.3 / 5
82% of users recommend this
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Latest Reviews

★★★☆☆

“Excellent staff forced to work with poor company...”

Written on: 04/07/2019 by Kennedy29 (1 review written)

The call handling staff at AV Partsmaster sorted out my problems professionally and were honest and worthy of trust. Unfortunately, it appears that they are having to work under difficult circumstances, as the company charges a £10 fee for NEXT DAY delivery but my projector had not been dispatched for next day delivery, when I called the next day to check and track my order. The staff member that I spoke with did apologise and upgraded my delivery to a pre-noon slot for the next day, with no… Read Full Review

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★★★★★

“Great service. Speedy, efficient and polite - impressed!”

Written on: 07/06/2019

I am the head of a school in Warwickshire and we needed a replacement lamp for a projector urgently. I had never used AV Partsmaster before and they were happy to send me a lamp out for next day delivery and invoice the school. As it happens the lamp turned out to be faulty but when I contacted AV Partsmaster, there was no problem whatsovever and another lamp was dispatched immediately. I have been genuinely impressed with their service at a time when so many companies don't bother getting… Read Full Review

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★★★★★

“Very helpful when purchasing a new projector...”

Written on: 21/11/2018 by ddonegani (1 review written)

We needed a projector for our church building. I homed in on an 8k lumens Epson with an additional long throw lens for it. It took us a long time to actually get around to purchasing it and AV Partmaster were both helpful and patient when we had to revalidate quotes. They were also helpful with support on installation (which we did ourselves in the end). We're very satisfied with the result - it works brilliantly - and AV Partsmaster were a great supplier through the whole process. … Read Full Review

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★★★★★

“The ultimate service and support. ”

Written on: 12/07/2018 by Bengalon (1 review written)

It's not advised here to write the name of a staff member so I will just use the initials of this particular staff member namely HM who has made my day yesterday. I've purchased a projector lamp nearly 5 months ago and it has now stopped working only 2 days before the expiration of the gurrentied warranty. I was ready to argue and explain as I used to with many other companies in this situation when a warranty of a product is expire in two days but instead I've encountered the best ever… Read Full Review

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★☆☆☆☆

“Good Selection on the Website (or so it seems)”

Written on: 21/06/2018 by paulhuitson (1 review written)

Despite the website looking dated the options available for projector lamps filled me with some confidence. Unfortunately that confidence was short lived. I ordered a replacement lamp for next day delivery then hours later I got an e-mail asking me to call AVpartsmaster. I am not sure why I had to call them when they were the ones wanting to speak to me but still, I gave them a call. I was advised that they can charge me more for alternative parts but don't have the item I ordered. I mentioned… Read Full Review

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★★★★★

“Really helfpul and efficient!”

Written on: 14/06/2018 by uiKoch478 (1 review written)

I called avPartsmaster to enquire about a projector to screen world cup games in an office. The person I dealt with was able to direct me to a projector within my budget and that he was able to ship next day, which was crucial for me. Really great service!… Read Full Review

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★★★★★

“Fantastic people make a company ”

Written on: 12/06/2018 by henry001 (1 review written)

The whole process of replacing my ancient projector was made easier by the patience, knowledge and care of your staff. Every question was answered, every feature explained allowing me to make an informed decision and choose a product that meets my needs. Thank you… Read Full Review

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★★★★★

“Great help and service ”

Written on: 31/05/2018 by Sheet (1 review written)

Great help,patience advice and prompt service. Many thanks… Read Full Review

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★★★★★

“Excellent Service”

Written on: 26/04/2018 by Adyson155 (1 review written)

I ordered a projector at 3:55pm on Tuesday, it was delivered the following day well packaged. The invoice was also emailed to me n the day of delivery. Competitive price and excellent service… Read Full Review

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★★★★★

“OMG Great Service! Many thanks .”

Written on: 19/04/2018 by MelanyBuckley336 (1 review written)

I just wanted to thank AV Partmaster for the excellent service they have provided us. We are a primary school and ordered few items from the company. From start to finish their telephone and mail responses were second to non. Especially the person I dealt with was exceptional. Many thanks… Read Full Review

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★★★★★

“Fantastic Service ”

Written on: 12/03/2018 by Pensdown (1 review written)

What fantastic service, I ordered a part on-line Friday afternoon approx 4 o'clock and received it Monday morning ! I needed an invoice,so I called the accounts team and within minutes of my call I had received an email copy of the invoice. A pleasure to deal with, easy to use website and fantastic service… Read Full Review

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★★★★★

“Fantastic Service, Highly Recommended!!”

Written on: 07/03/2018 by BTC2018 (1 review written)

We had a set criteria to meet and the person I dealt with at AV Parts Master was fantastic to help us achieve this. His knowledge and outstanding customer service skills made the process much easier to achieve a brilliant electronic display area in our foyer. He was professional throughout and responded to any concerns we had immediately. He also provided outstanding after care to ensure we understood the software. I would highly recommend the person I dealt with at AV Parts Master and we… Read Full Review

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★★★★★

“Help with a Projector Mount”

Written on: 27/02/2018 by JimBrooks (1 review written)

We (Little Chalfont Community Library) bought an Epson Projector from AV Partsmaster to replace an old projector that was pole mounted on a high cathedral ceiling.When we came to fit the new projector the arms on the old mount were too short so we asked AV for advice. The person I dealt with  from the AV Team came back immediately and asked for photos. When we provided them he once again came back immediately and advised that longer arms would have be supplied with the original mount and if… Read Full Review

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★☆☆☆☆

“Appalling after service”

Written on: 26/01/2018 by Giovannyt365 (1 review written)

I ordered a part for projector but could only supply bulb and before it was delivered I found the projector was faulty so as it was despatched requested a return. As it was Christmas week they were closed till 2nd January then they said they had to contact supplier but would get back to me. A further 3 or 4 times later on contacting them they just said they had not heard from supplier and sent me a reply to someone elses query they were dealing with. They would not provide a returned address… Read Full Review

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★★★★★

“Excellent service at a very busy time of the year”

Written on: 24/12/2017 by Stack155 (1 review written)

I have just purchased an Eyeline Tripod Screen from AVpartsmaster for use by our local U3A group. Sales staff were friendly and helpful to my initial phone enquiry, I ordered online and the item was delivered around 10am the following day - very impressive service, especially at this time of year… Read Full Review

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★★★★★

“Great customer service”

Written on: 14/12/2017 by WillieSinclair23 (1 review written)

I recently used AVpartsmaster to purchase a projector, being a new customer and ineed of some of advice of which projector best suited my needs, I spoke with the sales team and found them to be very knowledgable and helpful. The projector was delivered as promised before 9am the following day. I will be using them again for all my future AV needs… Read Full Review

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★★★★★

“Our school projector died just before Christmas”

Written on: 12/12/2017 by JohnHarwood666 (1 review written)

As in most schools, this is the time of year when you really rely on your AV equipment and typically our Sanyo projector died as we were preparing to rehearse for Christmas. I emailed 5 companies and only the person I dealt with at AV Partsmaster actually replied, I explained our needs and he suggested a suitable projector to replace the Sanyo and fit our existing bracket. The projector arrived the next day and as it was pretty much a direct replacment we had it fitted and working with 10… Read Full Review

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★★★★★

“The best customer service ever ”

Written on: 05/12/2017 by mikerice (1 review written)

Having bought a replacement lamp for a customer who uses his projector every day unfortunately after 2 months the replacement failed . AV parts sorted the replacement next morning no fuss and very professionally would recommend using this company to anyone needing replacement parts quickly . Great Job… Read Full Review

Avpartsmaster's Response to mikerice's Review

Written on: 05/12/2017

Many thanks for your amazing feedback, I will ensure the customer service team are congratulated!

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★★★★★

“Always exceed my expectations ”

Written on: 30/11/2017 by Gallaghergf446 (1 review written)

I have used this company many times and always found them to be helpful and very competitive in their prices. The website is well laid out and delivery is punctual. Keep up the good work!… Read Full Review

Avpartsmaster's Comment

Written on: 05/12/2017

Thank you for your comments, it's great to know when we are doing well!

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★☆☆☆☆

“Terrible Experience”

Written on: 29/11/2017 by Tianna173 (1 review written)

Terrible experience - avoid this company. I help run an NGO in Ethiopia serving people with skin disease and needed a replacement lamp for a projector used to make presentations to local and national government, and other stake-holders. I was heading out to Ethiopia recently and wanted to take the lamp with me. I ordered from AV Parts with their next-day service... but no delivery. AV Parts claim that their shipping supplier told them that they tried to deliver to my work-site 3 times -… Read Full Review

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