Excellent staff forced to work with poor company procedures.

★★★★☆
4.3 / 5
82% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Kennedy29's review of AV Partsmaster - www.avpartsmaster.co.uk

★★★☆☆

“Excellent staff forced to work with poor company...”

Written on: 04/07/2019 by Kennedy29 (1 review written)

The call handling staff at AV Partsmaster sorted out my problems professionally and were honest and worthy of trust.
Unfortunately, it appears that they are having to work under difficult circumstances, as the company charges a £10 fee for NEXT DAY delivery but my projector had not been dispatched for next day delivery, when I called the next day to check and track my order.
The staff member that I spoke with did apologise and upgraded my delivery to a pre-noon slot for the next day, with no extra charge. (I ordered on a Monday, rang to find no progress on the Tuesday and was given a slot for pre-noon delivery on the Wednesday.)
The projector did arrive around 11am on the Wednesday.
This was a 2-day delivery - not the next day delivery that the company gives on their website as a minimum delivery charge option.
To the staff - thank you for your efforts and support in resolving this issue and getting my projector to me in time for my next presentation.
To the company policy makers - please do not inconvenience your staff members and your customers by having your customers pay a minimum delivery charge for a next day delivery, when that delivery target is unlikely to be met.
In business, as in life in general, trust is so important, between everyone concerned!

  • Projector

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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