written by on 16/08/2021
I bought a pair of speakers from Audio Emotion but apparently they did not have them in stock and was told that I would receive the order in two weeks, it took two months for me to finally receive the order.
Due to the long time it took to arrive I bought another pair of speakers elsewhere, I informed AE that I did not need the speakers any longer and subsequently sent them back unopened and sealed.
As a customer who has dealt with them before I gave them the option to sell the speakers at a reduced price which would sell quicker but to my surprise the speakers were never advertised on their website as special offer or preowned. I checked regularly to confirm this, the last time I enquired about the speakers I was told that they were with a customer for a demo, called two weeks later and was promised a call back which never happened, I sent an email but got no response.
I called back again to request a refund but instead got an email to say that I was not gonna get a refund until the speakers have been sold but they could as well offer me another item of choice instead of a refund. The speakers have been with them from May this year and as I speak, I have initiated legal action to recover my money.
I totally agree with another reviewer on Trust pilot who said the following, if you want great advice and to buy the right product then audio emotion are the people to speak to but when something goes wrong they don’t respond to your calls or email, I have the same experience and would never recommend Audio Emotion. This is such a bad experience and wouldn’t want anyone to go through the same.
I honestly agree with all the positive reviews but equally the negative reviews are genuine experiences of customers of which I am a victim as well.
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Thxeleventhirtyeight's Comment
Written on: 25/05/2023
I've had similar experiences with Audio Emotion, Fife. I appreciate your honest review of them because most people who go there seem to write reviews of the place very quickly, giving them 5 stars before anything goes wrong (I did the same). If customers wait a while before reviewing Audio Emotion, it'll give them a chance to assess their real-world customer service because the initial helpfulness and friendliness is just an act that G and company put on to get punters in the door.