Remarkably efficient service

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Love Film
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Oozoid's review of Love Film

“Remarkably efficient service”


written by Oozoid on 07/10/2015

I have been with Lovefilm almost from its inception, and the service has always been impressive. I routinely get two postings (four DVDs) a week. Out of thousands of DVDs rented by me over the years, perhaps a dozen have not played properly - but a replacement is sent as soon as it is reported and arrives within a day or two.

In certain respects the merged Lovefilm/Amazon website is less friendly (no facility to search for previously rented titles, for instance) but in other respects it is better (pop-ups showing film information, for example).

Sometimes I feel that the availability of unusual titles has deteriorated since Amazon took over, but there is no way to prove that and anyway the selection is still incomparably better than Netflix (who won't tell you what they have available until you've signed up).

I was disappointed to discover that the 'holiday' feature is no longer available, but when I am getting DVDs delivered to my door for less than 40p each, how can I complain? Those who do complain about Lovefilm service probably really are suffering under an inefficient local postal service. But who can blame them when they have to deliver and return DVDs for so little?

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