Lovefilm: terrible service since Amazon took over

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Love Film
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Guest's review of Love Film

“Lovefilm: terrible service since Amazon took over”


written by on 04/05/2014

The Lovefilm postal service used to be great, until Amazon got its grubby mitts on it. I think that they must be deliberately trying to kill the service off to get everyone subscribing to Prime.

I have had countless scratched and unplayable discs over the last few months, and despite informing Amazon and returning the discs with a note on the envelope explaining that the discs are damaged, they are kept in circulation.

After receiving Avatar several times in an unplayable condition, I started writing down the serial numbers of the discs, and it turned out they were sending me the same two broken discs out again and again! Beyond a joke.

And I have now asked them SEVEN TIMES over the last two months to send me some return envelopes. None have arrived, in spite of customer service's assurance that they are on the way.

I am so sick of settling down for the evening to watch a film, and then watching as a dirty disc sticks, jumps and genereally messes up my DVD player. I have now cancelled my subscription. It's a real shame. I will not be subscribing to Prime, or buying any DVDs in future from Amazon - it's completely shabby, the way they have run the service into the ground.

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