Yourspares Reviews - www.yourspares.co.uk

★★☆☆☆
1.8 / 5
19% of users recommend this
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Latest Reviews

★☆☆☆☆

“Poor service and incomplete item”

Written on: 15/01/2021 by phJackson117 (1 review written)

Purchased a handle for my Gaggia Classic coffee machine and on receipt found there was no end cap? Therefore incomplete. Asked for cap to be sent to finish the order only to be told it's sold without it. Clearly not instructed about this on the item description. Will have to send back at my own cost as rudely told "The cost the return will be down to you as this item we ordered incorrectly, we do not list this to have the end cap or show this on the listing" So if ordering anything from this… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 13/07/2019 by LeeMacca73 (1 review written)

Bought a solar light, doesn’t work and they refuse to replace it. Terrible company, poor items, worse customer service avoid!!!… Read Full Review

Yourspares's Response to LeeMacca73's Review

Written on: 20/07/2019

The garden solar light was purchased in June of 2018 so is unfortunately out of the manufacturers warranty period and we are unable to send a replacement. The customer advised that the product was in use last year and has been packed away for the winter. These lights contain rechargeable batteries which will not hold their charge for long periods of non use and will require a long charge or replacement batteries if they are no longer operating correctly.

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★☆☆☆☆

“No service equals no problem!”

Written on: 05/12/2018 by MylesCullen (1 review written)

If I could, I'd give no stars at all. Bought a wrong spare part as there was no complete measurements on the website. Tried calling- they never answer, left a message - they never called me back, tried the chat - very unhelpful ("we work off model numbers and not the dimensions") and discouraging to deal with them as the return would be at my cost. Clearly the well trained bot is better at customer service than badly trained human. In conclusion, not dealing with them, rather let them to keep… Read Full Review

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★☆☆☆☆

“Item not delivered”

Written on: 12/03/2018 by MOliver9 (1 review written)

Ordered a simple glass bulb cover for Indesit oven. Nine days later and several emails I have yet to receive it. Your spares.co.uk blame the cold weather and Royal Mail backlogs and are hoping to keep me waiting patiently however long this farce goes on. I didn't make any agreement with Royal Mail. They did so I think it totally unfair for them to hide behind this. I ordered another in the meantime for a family member from Espares. Arrived in one day. That's who I recommend. Think ywice before… Read Full Review

Yourspares's Response to MOliver9's Review

Written on: 13/03/2018

I have checked the tracking and see your order has now been delivered.

We are working tirelessly to resolve all outstanding orders and in constant communication with Royal mail. The weather caused mass disruption and prevented collections taking place all around the country. When collections resumed our parcels/mail were taken to Royal mail Southampton as they always do. The situation Royal mail are left in is a huge amount of parcels equal or greater than any period over Christmas but without the staff that they would usually have brought in to handle and deliver the parcels at the normal pace.

We are left in a situation with hundreds of customers who have not yet received their goods, however many that were dispatched over this period are now receiving them. Orders that were dispatched subsequently are not causing as many problems.

Similar mail order companies are in the same position as us including the one you have purchased your replacement goods from. Your goods will arrive with you soon and I will of course arrange a refund for you and send you our freepost return details so you can send the goods back to us if you are happy with that?

I can assure you we are a legitimate company but we are of course receiving negative comments on review platforms and all we can do is address these comments directly with an explanation of the situation we are dealing with.

We are really sorry about goods not arriving when they are supposed to. We use Royal mail for the majority of our orders so we can keep the cost down and because of the coverage they have. Usually it is a great service but when the snow comes it always causes problems.

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★☆☆☆☆

“Braun Toothbrush Heads”

Written on: 25/05/2017 by xmGunn173 (1 review written)

these may be cheap but are nothing like the original having bristles too soft and flimsy and totally incomparable And they will not accept returns even from unopened items Beware… Read Full Review

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★☆☆☆☆

“Still waiting for my delivery!”

Written on: 17/09/2015 by Safrabro (1 review written)

I ordered a digging hoe from this company on the 7 September, I got home on the 11 September to find a scrap of paper on the floor inside the front door telling me that the courier had tried to deliver the parcel but nobody was home. No details of the courier so I could call them, no note to say they had left it with a neighbour. I immediately got onto Yourspares and sent them an email at the contact address. I haven't had a reply yet. I then sent them another email on the 'parts missing'… Read Full Review

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★☆☆☆☆

“Terrible customer service.”

Written on: 20/05/2015

Purchased a replacement drawer front for my Hotpoint freezer 2 months ago. It has recently developed a crack in the handle so I contacted Yourspares to report the problem. Was told in no uncertain terms that the problem was due to me overloading the drawers and that the fault is general wear and tear. I suggested that as the drawer was not overloaded/overused and it was only 2 months old this couldn't be just wear and tear and the company refused to replace or refund the product. Will be going… Read Full Review

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★★★★★

“Amazing Service From Yourspares”

Written on: 13/02/2015 by ECMakers (1 review written)

we were running out of Miele hoover bags so i searched the product number and up came Yourspares. The range of replacement bits that you can get as well as the quantity is fantastic. Ordering was easy and delivery was quick. Although the products do not have the Miele logo on them they are effectively the same product and work just the same but at half the cost. I would certainly use them again and tell a friend… Read Full Review

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★☆☆☆☆

“Wish I saw their reviews before I purchased!”

Written on: 12/02/2015 by 166McNeil (1 review written)

If you'd like to be sent the wrong item and wait for god knows how many days before actually getting the correct one, then order with this company. The live chat service and the phone service are rude to say the least, and the management cant be that much better. Utterly frustrated is an understatement… Read Full Review

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★☆☆☆☆

“dropshipper”

Written on: 12/12/2014 by Aimee1988 (1 review written)

Ordered spare parts for my tumble dryer. Delivery date passed and still no item. Contacted them and was told on live chat help to email. Refused and had to ask for a phone no. Rang them and their excuse was a 'stock error' had occured and that the part had now been sent second class. I asked for replacement part to be sent gauranteed first class so it would arrive tomorrow and when the second class parcel arrives I will return it. They cant because they dont have it in stock!!!?? They only had… Read Full Review

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★★☆☆☆

“Too slow”

Written on: 28/06/2014 by olgit (8 reviews written)

YourSpares website said the part was in stock, and there was a choice of free standard delivery or £2.99 for 1st class post, so I thought I'd pay the extra to get my item quickly. I received a confirmation that said Waiting To Be Processed but after not hearing anything else for 24 hours, I sent an email asking for the status of my order, when I was told it would be sent the following day! Even then it took a further two days to reach me. That is poor service by today's standards. By… Read Full Review

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★★★★☆

“Replacement of faulty item”

Written on: 23/02/2014 by sallypartington (1 review written)

I purchased a tea urn through Yourspares which developed a fault after minimum use. Thanks for despatching me another without any hassle… Read Full Review

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★☆☆☆☆

“slow delivery, wrong part and still waiting”

Written on: 17/02/2014 by SteveRudd (1 review written)

I paid extra for delivery to discover first class takes 4 days? Then it was the wrong part! And another 4 days have passed and still no part. Go elsewhere for your parts NOT youspares.co.UK… Read Full Review

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★☆☆☆☆

“Terrible **AVOID**”

Written on: 07/02/2014 by hallryu (2 reviews written)

I have just ordered a Dyson vacuum pipe using their 'free delivery' option. Upon being directed back to their site from Paypal I see that they have actually charged £30.00 for delivery. ***** £30.00 delivery charge on a vacuum pipe ***** ** YOU HAVE BEEN WARNED **… Read Full Review

Hallryu's Response to hallryu's Review

Written on: 10/02/2014

They have contacted me swiftly and say that a full refund will be actioned today. However, the price charged on Paypal is different from that stated at the time of sale.

They blame the error on a technical problem. However, this is the first time this as ever happened to me after hundreds of online purchases over the years.

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★☆☆☆☆

“Disappointed”

Written on: 08/04/2013 by Monkey68 (1 review written)

Despite the website claiming "high stock levels", a week after my order being placed I was told the items were not in stock. One of the reasons I ordered from them was the fact that they claimed to have the parts in stock - fairly surly replies from their sales staff when queried too… Read Full Review

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★★★★★

“Faultless service from this company”

Written on: 04/10/2012 by dillbill (1 review written)

I placed an order for a washing machine spare part yesterday and selected the saver delivery, expecting the item to take 5 days or so to arrive. I was astonished when my drum paddle arrived this Morning with 1st class post. Full marks to this firm, I shall most certainly use them again without hesitation… Read Full Review

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