No Goods Received

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5tph67's review of Woodburner Warehouse - www.woodburnerwarehouse.co.uk

★☆☆☆☆

“No Goods Received”

Written on: 23/01/2020 by 5tph67 (1 review written)

Goods ordered and money taken. 2 days later was phoned and told the item was out of stock and not expected back in for a while and an alternative was offered and accepted. 10 days later no goods, and no contact. When I call no-one answers, it rings until it gets disconnected, which makes me very nervous. All online transactions are based on trust, you part with your money with the expectation that the seller will fulfil their end of the deal. If there are delays for any reason then the seller must keep you informed. Common courtesy costs nothing, failure to meet this requirement breeds mistrust, and quite rightly puts people off dealing with you. If that company then can't even be contacted by phone it just reaffirms that you made a poor buying choice. In short, there is never any excuse to keep customers in the dark, it's rude and unprofessional, and if a company can't meet this most basic test then I would suggest that they are best avoided at all costs. You have been warned!!

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