Appalling service & almost impossible to get hold of

3.7 / 5
69% of users recommend this
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Janetglasgow's review of Stoves Are Us


“Appalling service and almost impossible to get hold of ”

Written on: 07/09/2020 by Janetglasgow (1 review written)

We purchased an Ooni pizza oven for a family who had missed their holiday. The company accepted the order and the payment on 15 June. We did not discover until the end of August that oven had not been delivered. We attempted to telephone 6 times over the course of 3 days. We left 3 messages. None were replied to. 2 calls were cut off after we had held on for more than 15 minutes. On 7th September we finally got an answer on the telephone. we were told they were waiting for the oven to be delivered to them. We said that we would regretfully have to take some action. 10 minutes later we were called back and told the the oven was in fact in stock and could be delivered. We thanked them and politely asked for confirmation by email (after checking that they still have out email address) so that we could ensure that delivery could be accepted. 6 hours later, and the business having closed for the day, we are still waiting for an email

  • Ooni Pizza oven £249

    Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

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