Service Force Reviews - www.serviceforce.co.uk

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Latest Reviews

★☆☆☆☆

“Unbelievably bad - ”

Written on: 10/03/2020 by ronlex (1 review written)

From reporting the faulty AEG hob to getting it finally fixed by AEG’s sub contracted service centre took three (3) weeks only to find out that it could easily have been repaired from the outset on the first, so called engineers first visit. During these unnecessary three weeks it has caused, anxiety, frustration, total inconvenience and cost to us in time and phone calls, non of which Service Power appreciate or remotely recognise. As one review states - they should be prosecuted under the… Read Full Review

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★★★★★

“Great service provided by the Service Force Glasgow team. ”

Written on: 16/01/2020 by Jim0903 (1 review written)

The engineer arrived to inspect the new Electrolux dishwasher that was installed as part of the finishing touches upgrade with persimmon homes. Right away he knew what the problem was and proceed to replace the locking mechanism on the door. Floor protection was put down and then he got on with the job. I was concerned that he started to dismantle our new kitchen to get to it but needn’t have worried, after a quick fix he put everything back as it was and the machine worked perfectly so far… Read Full Review

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★★★★★

“Washing Machine Repair”

Written on: 07/11/2019 by Finham (1 review written)

Whilst I was perfectly satisfied with both engineers who attended my home address, I experienced some difficulty in initially contacting Service Force. However this matter was resolved after a lengthy delay in the repair being carried out. The initial date of repair was cancelled by a member of Service Force, this delay caused me inconvenience… Read Full Review

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★★★★☆

“My experience was fine”

Written on: 10/08/2019

When my AEG machine broke down after 18 months I was fairly sore. They're supposed to be good quality. So I looked up the guarantee etc. and found that Service Force was where I was headed. I googled them and arrived here. Then, I considered just buying a new machine - there's rather a lot of negative reviews. I called them anyway as I didn't want to just dump a washing machine for something probably trivial. First two times I couldn't get through so left a message which was not returned… Read Full Review

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★★★☆☆

“Local repair done by Garnhams who were first class”

Written on: 30/07/2019 by debenestuarybuoy (1 review written)

getting through to Domestic and General was easy but we were then directed Zanussi. Spoke to a service agent who was patently new to the job and repeated questions despite being given definitive answers previously. Was then directed to a firm based in the south of England so obviously Zanussi staff have no idea of the geography of GB. This firm gave us details of a local firm of repair agents in the East of England whom we contacted. They were efficiency itself and were on site within 2… Read Full Review

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★☆☆☆☆

“ABYSMAL COMPANY - AVOID!!!”

Written on: 30/07/2019 by Alison-jack (1 review written)

Unfortunately have the misfortune to have these jokers as the company who cover our area for our washing machine under the David Wilson New Homes appliance cover for 5 years. Thankfully this is our 4th year so will be able to find a decent company to cover our appliances once the term is up! 2 weeks to fix a washing machine is unacceptable especially when the part that was needed could have been ordered on Amazon prime and delivered the next day! Service Farce initially said the part would take… Read Full Review

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★★★★★

“Excellent service throughout!”

Written on: 13/06/2019

A Service Force engineer repaired our John Lewis branded (but Electrolux manufactured) dishwasher this morning. He did an excellent job, was quick, got the dishwasher going again and cleaned up afterwards. We would happily use Service Force again… Read Full Review

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★★★★★

“Your Engineer arrived today to repair our double oven,...”

Written on: 04/06/2019 by lindang71 (1 review written)

Your Engineer arrived today to repair our double oven, He was jovial as well as totally adept he did an excellent job and even tidied up completely after finishing the repairs. We sat down to a nice warm dinner for the first time in over a week. Thank you very much We would recommend you most highly to all. There was no negative sides to write about at all… Read Full Review

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★★★★★

“Repair to Heisence fridge freezer.”

Written on: 05/04/2019 by Abcdwxyz (1 review written)

Experienced and incredibly smart appliance engineer visited to inspect and fix an issue with Heisence american style fridge freezer. Explained the reason for the failure then carried out a functions test on the appliance. Ordered new parts and fixed the problem. Very polite and reassuring all the way… Read Full Review

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★☆☆☆☆

“No "Service" At All !”

Written on: 18/03/2019 by MarianaCrowley323 (1 review written)

This company is the "authorised repair partner" for Electrolux, AEG and Zanussi products. The word "Service" in their name is a false trade description. They and their sub-contracted engineers are totally incompetent and caused an extreme level of stress when our fridge/freezer broke down. As a result of their mis-diagnosis of the fault, not once but twice, we ended up missing a good deal on a replacement item. Their lack of technical knowledge and skill was exacerbated by their abysmal… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 20/02/2019 by Amarei377 (1 review written)

This company is a total joke and a 1 star is been generous as you can not give them zero if you ever contemplate using this shower then it's on your head. 1. Engineers are supposed to ring before attending good luck with that 2. Very hard to ring them up on the telephone to get in touch with them 3. Full of excuses as to why they can't fulfill an appoint which range from, problem with the van, problem with the part, problem with the engineer. … Read Full Review

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★☆☆☆☆

“I reported a fault with my AEG oven in mid December....”

Written on: 07/02/2019

I reported a fault with my AEG oven in mid December. On New Years Eve an engineer came out and ascertained with part would be required, informing that they would be in touch to arrange fitting. Having waited a month I chased this up and an appointment was consequently made for a couple of days ago. I was informed there would be a phone call in the hour leading up to engineers arrival. I waited all day and heard nothing. I wasted a whole day waiting around and daughter missed paid for swimming… Read Full Review

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★☆☆☆☆

“Didn’t even bother to look at machine ”

Written on: 14/01/2019 by McDanielvw498 (1 review written)

After being roped into a 12 month contract to cover my washing machine, the “ engineer” turns up does not look at the machine or drain it and tells me he will be back in a week with the part and cannot fit me in beforehand because he finishes at 2pm!! It’s shocking that I have now been without a machine for 2 weeks and they simply cannot be bothered to complete the work! Disgusted… Read Full Review

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★☆☆☆☆

“Shocking service!”

Written on: 18/12/2018 by Jessie483 (1 review written)

AEG dual fuel cooker I am currently awaiting my 4th visit from AEG (Serviceforce) engineers to replace my oven door. My oven door fell off onto my leg (yes! While it was hot). I had no end of trouble getting AEG to agree to repair this under my 5 year warranty even though the oven in only 3 years old and very well looked after. I gave Serviceforce all of my details and told them that it was the top hinge that was failing. The first engineer arrived with the part for the bottom hinge. He… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Bunch of jokers”

Written on: 19/11/2018 by Viping22 (1 review written)

Dont know who opened this rubbish company. Nightmare to deal with them. Take month to give you appointment after you struggle to get hold of customer care for weeks. The company only result in harrassment to consumers… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Badly treated, appointments cancelled without...”

Written on: 14/11/2018 by Velorod (1 review written)

On a fault on a dishwasher, two service visits now cancelled without letting me know. Excuses given not credible. Now wasted two days waiting for 'engineer'. Very annoyed!!… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“DO NOT USE THESE, AVOID, WORST COMPANY EVER”

Written on: 20/03/2018 by ArmDC (1 review written)

Where can I start???? I am a man in my 70's and rang this company to fix my fridge, they took my money over the phone just to come out and look at the problem, it needed a part he said and off he went saying someone would ring me, after lying and not turning up for 2 appointments made, I kept ringing up to see what was happening, you get lied to by one person, then ring up and speak to another person who tells a completely different story, saying parts haven't arrived, but the other saying part… Read Full Review

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★★★★★

“ Warranty Repair”

Written on: 08/03/2018 by aacpettet (1 review written)

Experienced and incredibly smart appliance engineer visited to inspect and fix an issue with Electrolux Dishwasher, had exactly the correct part and fitted in minutes. Explained the reason for the failure then carried out a functions test on the appliance. Explaining to me in further detail his experience with the part had failed and the reasons he thought why… Read Full Review

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★☆☆☆☆

“Let down for the 3rd time today”

Written on: 14/02/2018 by LyricSteele417 (1 review written)

These guys are aweful. Moved my apt once, cancelled twice, this time the morning they were supposed to arrive. Always blaming parts or tools, avoid! People on the phone seem ok but the systems, processes & supply chain issues suggest that there are fundamental issues with the running of this business… Read Full Review

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★☆☆☆☆

“Call out charge”

Written on: 20/01/2018 by exMatthews1992 (1 review written)

Be warned this bunch charge when they can't fix the problem. Had a so called "engineer" around to fix a warranty related problem. He couldn't fix it but charged me anyway for coming to look at the issue. Clearly he didn't know anything about the appliance. Rang their HQ to be told that they always charge. The young ladies attitude on the phone was truly appalling, I would be suprised if she could spell customer service. Do not use these people even as a last resort you will regret it… Read Full Review

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